Pentagon has the worst IT helpdesk in the US government

L4sBot@lemmy.worldmod to Technology@lemmy.world – 246 points –
Pentagon has the worst IT helpdesk in the US government
theregister.com

Pentagon has the worst IT helpdesk in the US government::DoD is dead last for tech support, equipment, communication, and function, say staff

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From what I've seen, a lot of the money goes to multiple layers of mid-level managers who don't actually do anything.

They are there to document in excruciating detail how their budget is NOT being misspent, because we can't abide waste and mismanagement!

This is the one. Has anyone here seen the dod acquisitions chart?

Heres a copy: https://www.wired.com/images_blogs/dangerroom/2010/09/atl_wall_chart.jpg

Holy fuck, it's like notes with strings on a cork board except even more insanely complex.

See, reading it over it seems to make sense, everything is double checked and reviewed by others to error proof, and all flows in a understandable direction.

The problem is how vague what is involved in each of these steps and how the funding is distributed. Like how many people are we paying to operate each point? How many redundancies are caught up within the burocracy of it all and siphoning off to various slush funds?

The only way to successfully operate this method they layout is if every single step performs their function, but at a 'federal' level that's like asking a cow to lay an egg.

Not even that, theres lots of DoD employees (non-managers) that get paid pretty well just to sit on their asses and do not much of anything all day. It's the biggest social welfare program in the US.