Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click

dantheclamman@lemmy.world to Technology@lemmy.world – 678 points –
Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click
wired.com
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NordVPN literally will not let me delete my account. My 3 years is over, there is no method to delete when signed in to their site. You have to fill out a form with your payment details and shit to "verify your identity" (who remembers that shit from 3 years ago).

Literally emailed from the email associated with the account, called, logged in, etc. they won't delete it until I send my credit card info in the clear, over insecure email.

FUCK NORDVPN

If you are in the EU I think you are legally allowed to request they delete all your data. Might be worth it.

They can use nordvpn to change their location to the EU then send the email

...that's not how email works

That actually is how email works, assuming you use a local client vs a web client. The headers will contain the origin IP it was sent from. Easy enough to geo locate and see it's European.

Contact your bank or credit card company and explain, they will take care of it. Source: I was in a similar situation a few years ago, just not VPN related.

What prevents you from revoking your payment mandate at your bank?

In Europe at least, your bank must honor this request and there's nothing your debtor can do about except spending 1000's to recover at most 3 months of payments with the current legal apparatus in Europe.

It's not that they're trying to stop payments but to delete the account entirely. Stopping was easy when I did it but I haven't tried deleting my account.

I agree with them though fuck nordvpn.

Lol they won't let me change my email address.

The email account has been closed for 6 months now and the bank account/debit card they want me to verify my payment with has been closed for years

My credit card got stolen a few months back and it's been great for my finances. All this shit chrging me 10 dollars here and there without me noticing that I haven't been using.

I've only reactivated a few things.

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