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robocall@lemmy.world to Lemmy Shitpost@lemmy.world – 1202 points –
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Do people not say hi to customer service reps?

Most of the time its a bot so why bother

Because sometimes it's not a bot and on actual human with a shitty, shitty job. And those two keystrokes may actually mean the difference between them feeling shitty or not as shitty.

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I do, even if it's a bot, because maybe it's not. I have worked on 2nd+ line tech support, and I'd often see 1st line getting mistreated by customers. I could never do 1st line.

I don't. I usually think they are bots though until they say something too complex for a bot and feel bad I didn't say hi.

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