She may not have a receptionist, but does she have a cat?
I encourage my daughter (4) to run and peek through the small window beside the front door whenever the driver is out there taking photo. She always looks like a goblin.
That's some Major League parenting 😄✊️
Her child will definitely not run and hide from the doorbell/door knockers like the rest of us 😂
Nice 🙂
I mean.... the cat is obviously in charge of that house.
That's her lawyer.
I've had this a lot.
I guess it might be because in the delivery person's app this option could be very similar to the one they meant to select:
Handed to Receptionist
Handed to Resident
And everyone knows that resident doesn't necessarily mean a resident of your house either
Handed to resident package thief
handed to some dude iono he was blonde or maybe brunette wait it was a girl I think
Handed to random person standing near sidewalk.
Scruffy guy with shopping cart filled with odds and ends: huh? Yeah imma resident.
Handed doesn't have to mean "give" either
There aren't options for "I was running late so couldn't be bothered", "can't find it in my pigsty of a van" or "looked valuable so I stole it"
Because that bot will remember your politeness and take pity on you when the robot uprising comes.
Yes everyone, ALWAYS BE KIND TO BOTS. Consider this a warning.
Lol I came to say the exact thing.
Everyone needs a class on the Terminator series pronto
Because sometimes it's not a bot and on actual human with a shitty, shitty job. And those two keystrokes may actually mean the difference between them feeling shitty or not as shitty.
I do, even if it's a bot, because maybe it's not. I have worked on 2nd+ line tech support, and I'd often see 1st line getting mistreated by customers. I could never do 1st line.
If reception means to receive, then anyone who is given the package (receives it) is by default a receptionist. Therefore, if the delivery person hands the package to anyone, they've handed it to a receptionist. /s
But “ist” in this context says that this person does this receiving regularly, likely as a hobby or profession. In which case, OOP would likely know if there was a receptionist that would have taken the package.
So, I’d probably go with receptioner which is more open to uses in situations where the person acted as receptioner this time, but not necessarily as part of a thing they do regularly.
You make a good case!
delivery drivers lie all the time. when I was still in a row house, I watched the amazon guy from my window take the same package from door to door, put it down, take a picture, then pick it right back up and take it to the next stop where he did the same thing.
The ups guy that delivers to my work has been marking every package as signed for by a person who quit 5 years ago... Sometimes on stuff he didn't even leave at our building...
This kind of shortcut taking is why Uber now has the customer give the driver a code at handoff so the driver can’t just mark it delivered. (This is only when you opt for “deliver directly to me”)
Well, at least the sense of humor is present on both sides.
Most companies would do their CS agents a lot of good by allowing them to be themselves a bit more. The amount of times you can hear the inner turmoil as an agent knows they're saying something wrong, but that's what's on the script is painful, and you waste about 30 mins just breaking through "the company code"
Relevant XKCD:
The most unbelievable part of this is someone using Haiku as a daily driver.
it's getting there :(
I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won't register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.
I always keep the isp provided router for the rare case i need support. On the flip side if the problem goes away it's a me problem.
Please try uninstalling your OS and all applications, reinstall, unplug your modem, blow on it, and plug it back in. Call us back after you've done that and after waiting in the queue for an hour give this reference number to an associate who will promptly tell you there are no notes on your case but they will be happy to start from the beginning with you.
You forgot to switch the ends of the Wi-Fi signal, that's why you had to start over.
A stuffed penguin doll and a poster of some bearded dude with a swords.
Perfect! Put her on.
🤣🤣🤣🤣🤣
The penguin was obviously meant to be Tux, but I had to rely on Explain XKCD to realise that the bearded dude is meant to be Richard Stallman, specifically in reference to an earlier XKCD.
I know, I got it, but the description of it and RMS... IDK, I found it really funny 🤣🤣🤣.
I had to call the electricity company to resolve a fucking clusterfuck of their making the other day (long story short my electricity meter is faulty), and after 3-4 calls I got to someone who said "jesus christ" after I explained my situation and how they'd made it worse trying to resolve it...
She didn't fix it, it's still not fully fixed after a further 4 days including 29 hours without power, but gee did I feel like I was speaking to a fellow human who was trying to help in that conversation above all others I had with them
Back in the ADSL days, I once had to call my ISP because my service was down. No matter how many times I explained that the physical copper line was cut because a truck hit the phone pole, the person on the other end followed their script and asked if I tried restarting the router.
I always suspect they hate the scripts too. But they're almost certainly sanctioned if they stray from the script, even if it ultimately helps the user out in the end.
Yep. Though there are times you can get away with it. I was told by a supervisor that, no I wasn't going to get written up for telling a customer to "shut up and listen to me, if you hang up the phone I cannot solve your issue." They did however tell me that I was to act as though I had been thoroughly chewed out, as something like a dozen people heard me say that.
When I worked at a callcenter the general guidance was "if they don't want to be helped, let them reach back out whenever they do" which was really helpful for people who just wanted to pick a fight since it gave a clear guidance of "hey, if you dont want to do this right now now here's how to get back in contact"
They mostly hate the script way more than you do. Most phone support just wants to get you off the phone, ideally after resolving your issue, but thats not always the priority. Sometimes ya just gotta clear the queue.
I used to have lots of interesting and fun conversations with customers when I was at AWS.
Dude same. I worked on a stupid niche service called Ground Station, and my favorite call ever was telling a customer their satellite crossed LOS with the ISS so we couldn't transmit at their scheduled time (you never transmit directly at the ISS for obvious reasons). Somehow even that took multiple explanations for them to get that it was not our fault, and that we'd be breaking the law in pretty much every country on the planet if our antennas did not stop us from doing so.
I treat customer service reps with patience, friendliness, and a little bit of awkward humor. Had to activate a phone awhile back and was struggling. Had an issue with one of the steps just not working. It was due to their poorly worded online guide. Customer rep confirmed that this issue does happen, etc etc. Told her "It's okay. Small issue, we'll figure it out. You're not the one responsible, though I really appreciate your help."
Rep, "Oh no you've been really patient and kind! I am happy to help "
And she did help. Probably more than she needed to since she wasn't in the service department at all. I had been transferred to Sales without realizing. So huge props to her on that one.
I try to do this as well. It usually ends up being resolved quickly, as building rapport with the person on the line often leads to them feeling more invested in helping.
I'm sure it's a breath of fresh air to have a break from being on the other end of passive aggressiveness, screaming, and other forms of behavior that come from grown adults having tantrums over spilt milk.
She may not have a receptionist, but does she have a cat?
I encourage my daughter (4) to run and peek through the small window beside the front door whenever the driver is out there taking photo. She always looks like a goblin.
That's some Major League parenting 😄✊️
Her child will definitely not run and hide from the doorbell/door knockers like the rest of us 😂
Nice 🙂
I mean.... the cat is obviously in charge of that house.
That's her lawyer.
I've had this a lot.
I guess it might be because in the delivery person's app this option could be very similar to the one they meant to select:
Handed to Receptionist
Handed to Resident
And everyone knows that resident doesn't necessarily mean a resident of your house either
Handed to resident package thief
Handed to random person standing near sidewalk.
Scruffy guy with shopping cart filled with odds and ends: huh? Yeah imma resident.
Handed doesn't have to mean "give" either
There aren't options for "I was running late so couldn't be bothered", "can't find it in my pigsty of a van" or "looked valuable so I stole it"
Do people not say hi to customer service reps?
Most of the time its a bot so why bother
Because that bot will remember your politeness and take pity on you when the robot uprising comes.
Yes everyone, ALWAYS BE KIND TO BOTS. Consider this a warning.
Lol I came to say the exact thing.
Everyone needs a class on the Terminator series pronto
Because sometimes it's not a bot and on actual human with a shitty, shitty job. And those two keystrokes may actually mean the difference between them feeling shitty or not as shitty.
I do, even if it's a bot, because maybe it's not. I have worked on 2nd+ line tech support, and I'd often see 1st line getting mistreated by customers. I could never do 1st line.
Lol
If reception means to receive, then anyone who is given the package (receives it) is by default a receptionist. Therefore, if the delivery person hands the package to anyone, they've handed it to a receptionist. /s
But “ist” in this context says that this person does this receiving regularly, likely as a hobby or profession. In which case, OOP would likely know if there was a receptionist that would have taken the package.
So, I’d probably go with receptioner which is more open to uses in situations where the person acted as receptioner this time, but not necessarily as part of a thing they do regularly.
You make a good case!
delivery drivers lie all the time. when I was still in a row house, I watched the amazon guy from my window take the same package from door to door, put it down, take a picture, then pick it right back up and take it to the next stop where he did the same thing.
The ups guy that delivers to my work has been marking every package as signed for by a person who quit 5 years ago... Sometimes on stuff he didn't even leave at our building...
This kind of shortcut taking is why Uber now has the customer give the driver a code at handoff so the driver can’t just mark it delivered. (This is only when you opt for “deliver directly to me”)
Well, at least the sense of humor is present on both sides.
Most companies would do their CS agents a lot of good by allowing them to be themselves a bit more. The amount of times you can hear the inner turmoil as an agent knows they're saying something wrong, but that's what's on the script is painful, and you waste about 30 mins just breaking through "the company code"
Relevant XKCD:
The most unbelievable part of this is someone using Haiku as a daily driver.
it's getting there :(
I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won't register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.
I always keep the isp provided router for the rare case i need support. On the flip side if the problem goes away it's a me problem.
Please try uninstalling your OS and all applications, reinstall, unplug your modem, blow on it, and plug it back in. Call us back after you've done that and after waiting in the queue for an hour give this reference number to an associate who will promptly tell you there are no notes on your case but they will be happy to start from the beginning with you.
You forgot to switch the ends of the Wi-Fi signal, that's why you had to start over.
A stuffed penguin doll and a poster of some bearded dude with a swords.
Perfect! Put her on.
🤣🤣🤣🤣🤣
The penguin was obviously meant to be Tux, but I had to rely on Explain XKCD to realise that the bearded dude is meant to be Richard Stallman, specifically in reference to an earlier XKCD.
I know, I got it, but the description of it and RMS... IDK, I found it really funny 🤣🤣🤣.
I had to call the electricity company to resolve a fucking clusterfuck of their making the other day (long story short my electricity meter is faulty), and after 3-4 calls I got to someone who said "jesus christ" after I explained my situation and how they'd made it worse trying to resolve it...
She didn't fix it, it's still not fully fixed after a further 4 days including 29 hours without power, but gee did I feel like I was speaking to a fellow human who was trying to help in that conversation above all others I had with them
Back in the ADSL days, I once had to call my ISP because my service was down. No matter how many times I explained that the physical copper line was cut because a truck hit the phone pole, the person on the other end followed their script and asked if I tried restarting the router.
I always suspect they hate the scripts too. But they're almost certainly sanctioned if they stray from the script, even if it ultimately helps the user out in the end.
Yep. Though there are times you can get away with it. I was told by a supervisor that, no I wasn't going to get written up for telling a customer to "shut up and listen to me, if you hang up the phone I cannot solve your issue." They did however tell me that I was to act as though I had been thoroughly chewed out, as something like a dozen people heard me say that.
When I worked at a callcenter the general guidance was "if they don't want to be helped, let them reach back out whenever they do" which was really helpful for people who just wanted to pick a fight since it gave a clear guidance of "hey, if you dont want to do this right now now here's how to get back in contact"
They mostly hate the script way more than you do. Most phone support just wants to get you off the phone, ideally after resolving your issue, but thats not always the priority. Sometimes ya just gotta clear the queue.
I used to have lots of interesting and fun conversations with customers when I was at AWS.
Dude same. I worked on a stupid niche service called Ground Station, and my favorite call ever was telling a customer their satellite crossed LOS with the ISS so we couldn't transmit at their scheduled time (you never transmit directly at the ISS for obvious reasons). Somehow even that took multiple explanations for them to get that it was not our fault, and that we'd be breaking the law in pretty much every country on the planet if our antennas did not stop us from doing so.
I treat customer service reps with patience, friendliness, and a little bit of awkward humor. Had to activate a phone awhile back and was struggling. Had an issue with one of the steps just not working. It was due to their poorly worded online guide. Customer rep confirmed that this issue does happen, etc etc. Told her "It's okay. Small issue, we'll figure it out. You're not the one responsible, though I really appreciate your help."
Rep, "Oh no you've been really patient and kind! I am happy to help "
And she did help. Probably more than she needed to since she wasn't in the service department at all. I had been transferred to Sales without realizing. So huge props to her on that one.
I try to do this as well. It usually ends up being resolved quickly, as building rapport with the person on the line often leads to them feeling more invested in helping.
I'm sure it's a breath of fresh air to have a break from being on the other end of passive aggressiveness, screaming, and other forms of behavior that come from grown adults having tantrums over spilt milk.
Lol! Classic Abigail!
Lol
3 letters of mass destruction
Baby, baby, baby 🎶
lol
loL
Lol
Touche
lmao
Haha, okay
Lol