I just got my steam deck RMAed after 1.5 years. Guess what was the first thing I did when It turned on.
I had some performance problems. Suddenly, steam deck lost about 60% of its performance in games. My troubleshooting didn't help. After that, I contacted steam support. We were talking for about a week, but nothing helped, so they agreed to send me a replacement.
I have to say… The fresh vent smells even better than I remember.
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They sent a full replacement after 1.5 years? Damn that's some good support.
Because shit shouldn't just break after 1.5 years
Apple will sell you a laptop with dead pixels on the screen and refuse to replace it unless a certain minimum number are dead. I was furious.
I used to work for a company that made an ultra low budget android tablet. We had dead pixels on like 10% of them. Our LCD provider would tell us the same thing. Unless there are at least 3 dead pixels, they aren't taking them back. We changed our LCD provider ASAP, but we sold probably 1-2K of those POSes. That's probably 100-200 $50 tablets with dead pixels.
But at least our tablets were $50 pieces of trash, not $2000+ MacBooks.
Wow, I'd expect that from a knock-off monitor company, but Apple? That's crazy.
They mostly do that these days. Not many monitors have dead pixel policies.
I hope this was your reaction https://youtube.com/shorts/0fG5QzT5sKs?feature=share
I had a 3 day old Macbook Pro have the screen shatter when opening it. The store said it would be covered then the repair center said it would be $2000 which was only $600 less than the entire laptop. Took like 3 hours on the phone and finally the freaking store paid out the repair center. Thinkpads from now on lol
True but not all tech companies are so forgiving. Most laptops I get have their warranty expire after a year, and I doubt they'd replace anything without charging something.
I feel like "forgiving" isn't quite the right word to describe a company that makes shit that breaks after less than 2 years...
Is that a widespread problem with decks? I feel like for the most part they're lasting ok. There's always gonna be an occasional dud when manufacturing something, especially when it's as complex as a computer.
This is anecdotal, but mine has been fine. Pretty great hardware IMO, especially for the first version of something.
Welcome to V1 of a brand new hardware platform.
You could always go with higher quality brands, like Tesla. https://www.notebookcheck.net/Tesla-car-reliability-lower-than-the-average-in-a-study-debut-as-Lexus-takes-top-spot.693018.0.html
Just kidding, let's go with Apple's two year average. https://www.computerworld.com/article/2752739/more-than-a-quarter-of-iphones-break-within-2-years.html
Valve seems to be pretty consumer friendly. I also have a good experience with a faulty Index getting replaced.