Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech

L4sBot@lemmy.worldmod to Technology@lemmy.world – 544 points –
Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
businessinsider.com

Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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It's funny, my local Walmart ditched the weight checking part of the self checkout so it's quick and easy, yet every time I go at least one person has managed to fuck up badly enough to need to call help over

Meanwhile I'm getting a decent discount on my purchase, which is nice

You're stealing?

Unexpected item in bagging area?

Fuck you buggy robot, keep up. I’m moving on to the next one.

Didn’t get scanned? The store is getting the quality of checkout that it paid for.

Ah so stealing. Got it.

I refuse to do the unpaid labor of fixing their shitty robot.

If bad business decisions cause accidental shrinkage, oh well.

Lot of mental hoops your jumping through to justify stealing.

Why are u defending a corporation that's making you do a job for free that people used to get paid to do.

Because we live in a society where stealing is wrong. Sorry you don't like self checkouts, but that doesn't give you the right to steal. I don't like speed limits, but I still follow them.

Here's an idea; if you don't like self checkouts, don't use them.

I mean here's the thing, I'm not going to bend over and cry about people stealing things when companies want to get free labor out of you. I don't use self checkout unless I know the machines aren't bitches to use, like HAVING to wait after every scan to be told to then place it in the bag etc. I absolutely will not use those.

The issue comes when the stores have all the empty manned registers that can be used but they have 1 or 2 open IF they even have those open. They are trying to force free labor out of customers and Lotta ppl don't like it. I get it. Still not a reason to steal BUT again I am not g9nna cry about them losing money if people do nor will I condone people stealing.

Lol no we don't, we abandoned our dedication to rights 20+ years ago largely thanks to conservatives like yourself.

Now we live in a dystopian hellhole where the working class are herded like cattle and you complain when they demonstrate a modicum of their humanity by rebelling against the regime that cages them.

Fucking 🤡👞

I'll go there. Robot fucks up, I'm stealing.

I tried to pay. Fuck em.

It's simply the customer getting paid for the labor of being a cashier. If someone does labor for a company, the company pays them.

Morally maybe, but legally no. Theft requires criminal intent. If the person is honestly attempting to pay for the goods and errors in the payment method cause an over or underpayment, that's not theft.

It's theft if you know that the item didn't scan and you just bag it anyway. You can ask for help. But no keep stealing and trying to justify it.

It's not theft if there's no criminal intent. If the lack of scanning was caused by equipment malfunction then there's no reason to think that they intended to steal.