This is not the place for support questions.

candyman337@lemmy.worldmod to Ask Lemmy@lemmy.world – 229 points –

Please read the rules before posting!

This is not a support forum, this is to serve a similar purpose to AskReddit, meaning to ask users their opinions on things, about experiences they've had, etc.

To ask general support support questions please go over to !techsupport@lemmy.world

To ask Lemmy.World support questions, please go over to !support@lemmy.world

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Have you tried turning it off, and then turning it on again? This fixes 97.8% of problems

Shouting at it will solve the remaining 2.3% of edge cases.

I believe you meant to recommend percussive maintenance...that's when you hit it to get it to start working.

YOU'RE NOT MY SUPERVISOR

but yeah, seeing dozens of support related questions kinda goes against the expressed purpose of this community.

Maybe a bot would be useful to detect when a post is a support question, and reply with links to the support communities? Unfortunately I don’t think newcomers will read the pinned post or previous posts about this that have come up.

Well, when I or someone else has writing a bot for that, it will indeed be a good idea lol

Is there a sub for lemmy related technical questions only?

Would be nice for specific implementation questions.

I think https://lemmy.world/c/techsupport is also for that, there's also a lemmy.ml tech support community, I don't remember exactly what its called though

Thank you. Yeah I found a Lemmy Support community on lemmy.ml, but for some reason I can't find it from my instance. Even tough it doesn't block any other instances as far as I'm aware. I did find if from monyet.cc for some reason.

In order for a community to come up in search, someone from your instance must have gone to it first

You can do this in a browser by typing in

https://(your.instance)/c/(community)@(community's.instance)

What are we allowed to ask then? Honest question

The way I understand it, no technical support questions (because there are other communties for that). Other than that any good faith questions about anything are okay, as long as it's not considered discriminatory, hateful or otherwise disruptive. And the mods decide what those latter three are.

Like asking something about fishing or cooking or life advice or anything you might want to ask someone.

Why not both?

“IT enthusiasts of Lemmy, how would you tackle x or y problem?”

Could lead to some interesting answers but i agree that follow up questions and expectations to actually get the problem fixed should be somewhere else.

There's definitely some grey area, but mainly we're trying to not have this community be spammed with things like "why can't I view pictures" and "the server is down someone do something"

You removed my post that was not support related. I can only presume it was because it was simply about Lemmy (not a request for help or how to use the site) and you misinterpreted your own rule.

Also, the post just disappeared. No reference to it again, no explanation.

Would be nice to see you enforcing the rules as they’re actually written and also at least provide some explanation about what happened.

For one, if your post was removed we are required to put a removal reason to remove it.

Two, I see no record of it in the mod log. Are you sure it just wasn't a victim of the intermittent downtime issues lemmy.world has had these past few weeks?

I'm not the OP, but I've noticed comments sometimes not being posted. There are probably a few glitches in Lemmy software or the clients still.

Ah, so you are making the same mistake that the reddit group did. OK, thanks for the warning, I'm heading out.

I don't understand. What mistake is that?

Turning this group into a place of mindless blabbering like it is on reddit.

It actually could be a place to ask questions and get meaningful answers from people in the know.

There are other communities dedicated to support questions. I think it makes good sense to separate it from this community.

More often than not, they are hard to find. The problem with this charta is that it basically also forbids questions like "where would I find help about "

I stay with my point that this stupid limitation makes this a worthless babbling group.