DoorDash now warns you that your food might get cold if you don’t tip
theverge.com
DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
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“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”
There, fixed that for you, DoorDash.
I used to work in that crummy space on the HQ side of things.
That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.
Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.
You tried to say that it wasn't DoorDash's fault for paying like shit, but then went on to qualify every other reason with "low paying order" - none of that would matter if DoorDash didn't pay like shit.
Oh, it’s 100% doordash’s fault. I completely agree. The base pay needs to be livable.
My point was that it’s not like a dasher is going to slow walk your burger because you didn’t tip. If they see a low payout, they don’t claim it.
DoorDash likes to guilt trip the customer into tipping, when they really should just pay better.
They know that by having a separate tip line, instead of one larger service fee charge, people get tricked into thinking delivery is more affordable than it is. It’s all a bunch of dark pattern shit that fucks over customers and drivers. We need regulations around this space.
It seems like ticket master with the fees at the end and then have people go well I'm already this far into the cart so I might as well check out, or electronics where the starting price is low then few upgrades and price is more than double the initial eye catching low base price.
It's all pricing tricks except in this one they shift the blame to customers and workers while upper management watches them fight. And tricked people into saying it's somehow impossible to actually charge a product to account for all the overhead because it's a services and acting like every other monetary based activity isn't a service too but doesn't have pricing problems.
We all get that
Yea so I’m a driver and the characterization that it’s drivers retaliating against customers is… wrong. When we skip an order it’s because it will literally cost us money to deliver, and it’s DoorDash that we’re saying no to.
The problem isn’t the drivers, it’s DoorDash and their unwillingness to pay us appropriately. They’ve recently reduced the base payout to $2, and there’s no delivery where $2 is enough to cover costs of delivery, let alone make the extra few bucks that we’re doing this shitty job for.
DoorDash is actively disincentivizing drivers from taking orders that customers don’t tip on. Please don’t blame drivers for DoorDash’s shitty business practices.
Then why do it? Aren't regular Uber/Lyft trips more worth it?
Car insurance costs go up quite a lot of you do Uber
Fucking.... LIE god damn. The insurance company isn't gonna find out your doing Uber unless you tell them.
They will easily find out when it shows up in a police report for a fender bender.
The legroom in my backseat (‘13 Ford Focus) is garbage and wildly uncomfortable. I also don’t really like people enough for that and prefer doing delivery, on top of having a bit more control over where I operate by delivering. I live in a small city north of Seattle and can keep my deliveries all within 5 miles and still make $30/hour. I don’t think I could do that doing rideshare.
Do you actually make $30 an hour after you factor in gas, maintenance, milage, etc?
No, def not. I’m talking gross. I set aside half for taxes, car maintenance, gas, etc, and keep about 15/hour.
I wouldn't call it retaliation. If one person offers you $10 and another offers you $15 for the same job, you're going to opt for the one that pays more. That's not the driver "getting one over", it's just basic economics. It's not like Door Dash is going to make up the difference.
In an ideal world they would remove any tip lines and just pay their workers a reasonable wage.
But honestly I can't wait for Zipline deliveries to become a thing.
It shouldn't be set up so the customer has to pay more to get good service. They should be able to add a tip afterward if they choose.
I agree but I installed the "shopper" app which is the driver side for instacart while I was between jobs earlier this year. The way it worked is you get an alert so you open the app if someone placed an order. You then see where the order is, how much you will make and can accept it if you want. If doordash works similarly what it sounds like to me is you open the app, and see $x dollars and where it is at and decide if it is worth it to them. If they decide it isn't, the restaurant is still making that food and waiting on another driver to accept the pickup. So if you open the app and see 3 orders, the ones that pay more and are closest to you is likely what you will choose. So if someone had a McDonald's order and a BK order and one is paying a lot more) they are going to have a much better time. That is all based off the theory that it works like the instacart setup.