Too many users abused unlimited Dropbox plans, so they’re getting limits

L4sBot@lemmy.worldmod to Technology@lemmy.world – 288 points –
Too many users abused unlimited Dropbox plans, so they’re getting limits
arstechnica.com

Too many users abused unlimited Dropbox plans, so they’re getting limits::Some people have taken "as much space as you need" too literally.

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You can’t abuse something that has no limit. Stop calling things unlimited and then blaming users when they are not.

I read somewhere about someone who took a zip file, copied it and zipped it with the copy over and over again until the file size ballooned to petabytes. I would consider that sort of pointless use of storage to be abuse.

Then put an * and say that there are a couple well documented exceptions, like zip bombing or don’t call it unlimited and call it up to 100TB for x dollars.

Aaaand? It's like if phone companies called dial-up abuse.

Sure you can, they did it here. All you can eat buffet doesn't mean I should take all the crab legs every time they bring out a new tray.

You either get it or you don't. But these people who abuse and exploit things are why we will never have nice things

Sounds like your buffet should plan for more crab legs to be made each time

Why, you know there isn't mythical endless and free source of crab legs right?

Nobody should reasonably think there is. "Endless" is advertising. You're suppose to still respect that its a business and that other people will want some as well.

Why, you know there isn’t mythical endless and free source of crab legs right?

If there's not then they have no business selling an unlimited supply of it.

Nobody should reasonably think there is. “Endless” is advertising.

Where I'm from services should be as advertised, legally so.

It's was unlimited. People uploaded whatever they wanted. The business had to reassess because these gluttonous people took it too far and so the service ended.

In what world are "unlimited" and "all you can eat" synonymous with "too far"?

"Too far" implies a definite limit, which is the antonym of unlimited and all you can eat, regardless of the business's ability to sustain it. If there is a limit, don't advertise it as unlimited or all you can eat that's false advertisement.

In what world is anything unlimited

In the marketing department apparently.

Companies should stop saying unlimited if we all agree nothing is unlimited, don’t you think?

We should be more responsible with services offered regardless what the service is otherwise. Growing up i remember life time guarantees, they no longer exist because these people who abuse services

Lifetime guarantees are absolutely still a thing. But it’s normally for higher priced items since the quality of the average ware went down.

I agree with you that customers should become more responsible for the decisions they make. But we’ve proven time and time again (for decades if not longer) that customers are not rational actors that know everything about everything. Ads would never work if that was a thing.

But here we are. There are laws against false advertising and words have exact meanings. The fact that “unlimited” is still not false advertising baffles me. It should be.

I guess you’re okay with predatory wordings in product descriptions that target people who don’t understand that things cannot be without limits? Just because they should know better, ignoring the fact you don’t know everything? Where do you draw the line? Would you blindly trust a single drug description saying it cures cancer, though no such thing can ever exist?

No, they no longer exist bc they were never sustainable, but they knew that in the first place and sold it as "life time" bc they knew they could make money by lying to customers. Lying is bad and we all agree businesses shouldn't lie, no?

That's kind of the point: Companies shouldn't be allowed to advertise anything as unlimited when it is, in fact, not.

They shouldn't advertise lots of things but personal responsibility could have resulted in this service still being available so the bigger issue to me is the self regulation. I would bet good money the reason people used this much storage was for commercial reasons which would be abusing a personal use account. Which people should be pissed at rather than the unlimited.

Companies shouldn't be allowed to lie about services, full stop.

They didn't lie. Users could upload whatever they could. But individuals uploaded so much it made the company reassess what they offered. So like in life, the rest of us lose out because a handful of assholes abused a system

Unlimited doesn't mean "upload what you want to a certain limit", it means "upload what you want, as much as you want".

You're misunderstanding the word unlimited, as countless others before me have already pointed out to you

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You seem to be struggling with the English language and what words mean. This is beyond my ability to help you at this point so have a good day and good luck!

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In what world do Nigerian princes email random people and offer to send them millions of dollars? Is it ok to scam old people and idiots because they should know better?

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No, if it was unlimited, I should be able to pipe /dev/urandom to it for fun if that's what I choose to do. What's this about "gluttony"? They sold the service as that.

You can do it doesn't mean you should which is my point. I can leave trash in a theater because they offer a service where workers clean it up. Doesn't mean I should even though it'd advertised as part of the theater experience.

I'd go so far to say that we're dealing with a culture of people who are in capable of self regulating and that is why so many things are worse for people today. Just because its offered as a service shouldn't mean I push its limits regardless of the gimmick used to advertise it.

Why are you arguing on behalf of a company? Why use the word unlimited if it is not unlimited?

I'm not. Do you have access to this service anymore?

No one does because of a handful of abusive people who took it too far. This isnt the only case of this either. I'm arguing because I've lost many good services because of people that cant self regulate themselves

Why would you need to regulate the usage of an unlimited service? Aren't you paying for the luxury of not having to regulate yourself to a fixed limit?

Why would you need to regulate anything. Why can't I leave my shopping cart where ever I like. Why shouldn't I leave all the trash in my seat. Why shouldn't I throw cigarette butts out my window. There's lots of advertised services that are limitless that doesn't make it right to abuse it

None of the things you mentioned were a service you paid for, that's called a false equivalency.

I would say go ahead if you were paying for a shopping cart collector, personal trash collector, and a cigarette butt collector. Why would you hire them if you did not intend to use their services?

The business made a deal, people took them up on their offer. It was a voluntary action on each side. If there was no intention or ability follow through on what they were offering, they should not have done so in the first place. Just make the cap 30tb or whatever. This eliminates the potential for abuse and does not trick consumers into thinking they will receive the service they paid for.

You've clearly got no critical thinking skills. Don't be upset that people expect to be able to use a service they pay for, from a company that chose to offer that service.

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Then why advertise it as "unlimited" or "all you can eat"? That's false advertisement.

Because we all know its a business and that unspoken thing is the same everywhere, you have access to a service just don't be a dick about it.

If the theater specifically advertised itself as a place where you could leave as much trash as you wanted, then yes, that would make it reasonable to do.

And the data was unlimited until they had to take it away because some users

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The business advertised something to differentiate itself from the free market, it's not the free markets fault if the business cannot sustain what it advertised

It partially is the fault of the user

What? How? The user is simply taking advantage of what is being offered

The theater has a service where they clean up after customers right. So I can take advantage of the service by leaving all my garbage on the ground. Hell I could bring my own garbage from home and Leave it for them. Taking advantage of services in some cases creates a risk that you'll lose that service for everybody else and that should mean any service we use should mean we assess if the way we use any service is creating that risk

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Yea but all you can eat buffets have a clear limit: The stomach size of the guests. It’s not an unlimited dinner. It’s specifically limited to the amount you can eat. (Besides that, a lot of all you can eat places have a time limit of an hour or sth).

If dropbox or google offer unlimited storage, then it’s only reasonable to use that storage. After all, that’s what you signed up for. It’s not abuse if they tell me it’s okay beforehand. As long as the terms of service don’t specify a limit, there is none. And if the terms of service do specify a limit, then unlimited is false advertising. If they don’t want you to use as much data as you like, they should have called it the 20TB plan or whatever they see as reasonable.

A way to offer unlimited storage but "cripple" it enough, so users won’t fill your server quicker than you‘d like, would be to only allow a certain size of uploads per month. So you have unlimited storage but you can only upload, say, a 100GB a month. That way, it‘d take almost a year to fill up a Terabyte and you can still claim unlimited storage. That would of course also cause backlash but you could technically still offer unlimited storage.

Yes all that works and better. It still shouldn't change that I should also recognize that taking a service to its limits would cause me and others to lose it.

But there weren't limits... it was unlimited...

And that's not reasonable to anybody who is going to upload 20TB. Every party involved knew what would happen

Why do you get to decide what is reasonable? I could see pro videographers shooting in 4k easily hitting that mark just doing their job. You're acting like this was a case of trolls ruining it for normal people when you have literally zero evidence that it wasn't people just using it how they were told it could be used. If you have bad actors abusing your system, the solution is to remove the bad actors, not punish everyone else for thinking you weren't lying.

We all get to decide because we're responsible for our actions. I should always ask if I'm using or abusing a service and if it'll negatively impact others. Or I don't and I run the risk of running things into the ground and losing a good thing for everyone.

You brought up a professional videographer as and example. A professional should be using a commercial service that is set up for that. This was personal use storage which I would bet was not used for personal storage, instead it was used commercially.

Oh if only you had bothered even opening up the article. literally the second line:

Up until yesterday, Dropbox offered an unlimited $24-per-user-per-month plan for businesses called Dropbox Advanced that came with an "as much as you need" storage cap. This was intended to free business users from needing to worry about quotas.

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Just don't call those things unlimited then?

Calling unlimited shouldn't mean that people upload things that are not reasonable. The issue here isn't calling it unlimited because a reasonable person gets that its a gimmick that will have limits. Pushing it to that limit is the problem.

I feel anyone should assume there are limits because there is nothing in this universe that is unlimited.

I can reason what it actually means and that there is a point I would be abusing the system.

The amount of cool things I have lost out on because another person abused a system might be close to unlimited. It gets tiring after a while. Anyone remember steam sales before they were forced to offer refunds and people started to abuse that.

Id rather not have guard rails everywhere in life to stop me from being abusive. But abusive people exist and force the rest of us to live with the consequences of their actions

What is not reasonable then? Everyone would have their own ideas of what is reasonable. Why advertise anything as unlimited when it is not? Having a limit in their advert let's people know what they can use rather then being told randomly at some point that they have had too much.

Advertisements should not lie about the product. They do it to get more sales, and then complain when it gets abused. You cannot have it both ways.

Its gone now right. They had unlimited because these people were able to upload their crap. Now its gone because of these people. So it was unlimited up until these users forced them to reconsider.

We all should self regulate. Like at the buffet, there are good reasons why I shouldn't take an entire tray to the table. Its like how some people leave garbage in the theatre because its giving the cleaners jobs. Just because there's a way for me to justify an abuse doesn't change that its an abuse of a service being offered. The more we lean on the side of people who abuse systems the worse off we all are

how is good is the dropbox boot for you to keeping licking it?

Unlimited is unlimited. It's what was advertised. I am sorry Dropbox failed to look up the word before using it in marketing. The customers are using it as the advertising said it could be. Not the fault of the customer for using to product as intended.

You're referring to Mandarin Buffet aren't you

Yes, God I love that place.

Then you know full well that just because they shouldn't take all the crab legs doesn't mean they don't/won't take them all. If I go for crab legs and none are available, I'll blame Mandarin and give them a crappy review. People will be people. Can't blame them.

You can blame them. That's the point. Its the "customer is always right" culture thats the problem. Anyone should blame the individual who takes all the condiment's at the fast food restaurant causing the store to start charging. Just like we can blame the people who forced the company to take this service away from us.

Now we all need to pay more for less because these people.

The sad thing is that the full quote is "The customer is always right IN MATTERS OF TASTE".

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