What's with the 'Thanks' people?

No Stupid Questions@lemmy.world – -20 points – 10 months ago

Have any of you encountered the folk, typically in a work environment, that whenever they contact anyone, it’s always something along the lines of, “Insert monotone request or statement. Thanks.”

If you do this, or know individuals who do this, what’s the intent behind this style of communication? In my experience, it usually originates from individuals who consider themselves a bit of a VIP. They aren’t necessarily bad people, but are usually either trying to skip proper channels for a request, or correcting someone while having no idea what they’re talking about.

**See this response for additional context.

I think it's just to be polite. It's nice to thank people for doing something for you. Would you rather they just aggressively bark orders at you like a drill sergeant?

I don't know that this will have any impact on your opinion, but here's a reply that provides the context I should have included in my original post.

Yeah that guy sounds shady... He's clearly putting a thanks at the end to make it seem like it is "no big deal" in hopes that you'll just do it and not ask any questions.

I would respond to that with something like "I'd be happy to send you some new Air pods, just have requisitions send me the request and I'll get them to you right away! Thanks!" lol

If he still won't take the hint let him know you'll be happy to reach out to IT so they can investigate why the request system isn't working properly for him 😉

I'm thanking the person for hearing the request I'm asking of them and/or doing the thing I'm asking them to go.

Yeah it’s pretty straight forward, I’m looking for ‘xyz,’ thanks lol

How about, “do it now, bitch!”?

No, you. Thanks

I started adding thanks to the end of my communications when my work said I wasn't very nice in my interactions. They wanted me to ask how people are and say thanks have a good day and all the things that have nothing to do with the information I needed. I thought I was just being efficient yet others thought I was rude. I'm also on the spectrum so that may be the issue. Thanks

Being on the spectrum and navigating office politics can be a nightmare. I'm not sure why people want everything to be "nice." Now I'm dealing with the opposite problem though. I need to set boundaries and be very opinionated. I've spent 10 years ish dialing it back and now I need to dial it back up.

I guess it's because people like the OP will scrutinize every word and associate some malicious intent to it.

What? That's just a normal way of communicating anything via text in a professional setting. Neutral language, brief, with a generic but appreciative sign off.

usually either trying to skip proper channels for a request, or correcting someone while having no idea what they’re talking about.

I associate this with messages that are informal and overly friendly.

I'm very confused by OP.

Yeah, my own fault for not including the proper details. If you're interested, you might find some clarity in this response.

I usually say thanks to either show genuine appreciation or to not sound demanding.

You get "regards," "best regards," or if we do a lot of work together, " best," from me. I'll usually express any gratitude on a separate line.

Thank you for all the work you put into this thread, OP!

Regards,

OhmsLawn

Thanks is a less formal thank you.

Maybe OP thinks that someone is dissing them by being informal?

Dunno

I end every work email with thanks, because if I'm emailing you, it's probably because I need you to do something. It's your job to do it, so I assume you will, so thanks in advance for your help.

I'm not sure I understand your problem with this. Are you perceiving being asked to do a task as rude or are you just annoyed at being asked at all?

"Insert monotone request or statement. Thanks.” Is just an objective and no fluff way of saying "You need to do this" by a manager or someone tasked with delegating work.

Sorry about that, thanks

What gets to me is the "Thanks in advance". I might be alone in this, I asked a co-worker and she said it just seemed like normal dialogue, but I interpret that as "You don't have a say in the matter, you will do this, your consent is not needed". Granted, the people who say this to me are my boss or director, so they're right, I don't have a choice. But if I wanted to be reminded of reality, I wouldn't play so many video games.

This. It's the presumption of a done/deal with no comment period. If it's coming from C-Suite, then yeah, I'm their whipping boy unless they are telling me to do something extremely stupid in an area where I am the subject matter expert (then I just get it in writing that this is a terrible idea that I advised against and do it anyways because they own me). However, what I'm referring to are the individuals that have no grounds to assume they can issue me any sort of directive.

I think I get what you're saying.

I work in a company with a very young workforce, and the few people who do put periods on the end of their sentences and say "thanks" are out-of-the-ordinary. Usually for us, it goes:

Hey {first name}, [Request Here with Emojis Strewn Throughout]. Thank you! [Signature line]

I think the few "Thanks" we do have are just from an older generation and / or members of HR (whom I am convinced have no soul at all)

"Thanks" is a short form of "Thank you." Maybe it has developed a negative connotation for some because of "K, thanks, bye." But for others it is like saying "morning" instead of "good morning."

Thinking about it, there may be something to this. Up until a few years ago, all my more work correspondence was incredibly sterile and formal. Not a single exclamation point in sight. Nowadays, my communication is much more cheerful. Perhaps because I've become desensitized to all the energy from those damn kids, whenever I run into an old-guard style communicator I interpret is as insincere.

OP does not understand how society works

This is the no stupid questions community, not the make fun of OP because they asked a stupid question community.

Thanks for defending my right to say stupid things.

In my language "thanks" and "please" can use the same word, sometimes it spills over into my use of English. Hopefully the tone of voice carries the sincerity of the hopeful-but-not-demanding request anyway, but that's not available in online communication. Then again, online I usually have time to get my "thank you"s and " please"s in order.

It’s the same in English, saying thanks or please doesn’t really matter, the only difference is putting the nice part before or after the request.

I think I know what you mean, OP, but it seems like most of the comments think you are just complaining about people saying “thanks” at the end of an email, or in general.

So forget email for now. This is an in person thing or instant message. Ending an email, even a short one, with “thanks” is fine and normal. But if you message me “please update that ticket. Thanks.” It has a more aggressive tone than you might have meant. It feels like you aren’t asking and so the “thanks” comes off as fake or even sarcastic. Maybe also a bit dismissive or distracted. Like this isn’t a conversation or even a request. I’m telling you what to do and walking away. It’s a bit terse. You’re not even giving me a chance to reply. If you say “please update that ticket” and I say “sure thing” and then you say “thanks”, the tone is much different. That doesn’t sound bad at all.

Again, email is different. Emails are meant to be send and forget. The thanks at the end can even be read as a “thanks for reading”. I think OP is talking about something different, and I agree it feels bad when someone talks to me that way.

As for your actual question, OP, I can’t say I know why they said it that way, but I’d guess they mean no offense, like most people are saying. It could be a second language thing or they really are too distracted or busy to wait for your reply. They don’t want to get into it, they just want to check off that someone is taking care of that one thing

Yeah, it's my own fault for not providing enough context. You are 100% on the ball that this is not regarding an email sign-off. Allow me to remedy the lack of appropriate context.

I'm the IT person at my org. The latest incident that sparked this post was a member of our sales team shooting me a message of, "Hey, send me a new pair of AirPods. Thanks." There's a couple of things wrong with approaching me that way:

Any request, especially hardware requests, need to be submitted as a ticket so that there's a paper trail. It's a well established procedure. If you scroll back in our message history, it is almost exclusively them attempting to bypass the ticketing system and me responding to the tune of, "Hey! Happy to help. Shoot me a ticket at https://link-to-our-ticket-system.com and I will assist you as soon as I can!"
Nearly anything that comes to my desk, that isn't a technical issue, is a request that needs to be put through the review process, and approved or denied based upon its merit.

Interactions along that line aren't unique, or tied to any specific individual. It's typically a percentage of any employee pool I have ever been a part of. It's the presumption of a done deal that grinds my gears, but I don't have the perspective to guess at their thought process so I was curious if I was missing something. Anyways, thank you for your thoughtful response. It is greatly appreciated.

Ah, you're right then. They are trying to skip the proper channels because, for a lot of office roles, you're trained to do exactly that.

A lot of my job now is emailing and calling people in different organizations and systems. For most of them, they'll technically have forms that look a lot like a ticket system but their purpose isn't organization - it's a filter. If you are in the know you contact them directly. This is true of contacting my department as well, if you're filling out a ticket you're probably on the bottom of the pile and if we've given you direct contact information we want you to contact us directly.

This leads to a habit of trying to guess who you're supposed to contact too. The worst that can happen is you just get linked back to the ticket system so may as well try. Being good at your job involves building up a whole list of people you contact to not be put in form purgatory.

While an IT ticket system superficially looks the same as the labyrinth of everything else we have to deal with, the difference is it's internal. Either everyone can contact you directly anyway or the 'wrong' people can, so it doesn't have the same effect of creating a curated list. It's also an actual system (usually) instead of just being an alternative way to send an email that gets dumped into a shared inbox.

So yeah, it's really easy to just assume IT is exactly the same as the rest of your communications if you don't know any better. They're just communicating with you how they would anyone else. It is insane and inefficient but that's just how it is.

Had this and it irritates me: Hi can you do the needful thanks