If they were sorry they should figure out the downtime and pay prorated rates back to every affected customer.
“We’re not that sorry lol” -AT&T
When my internet goes down, my provider unlimits my phone so I can hotspot the house through 5G still. If I go out, the modem switches to a backup 4G they unlimit too. If it takes a few days, they start throwing the refunds or free month at me. I've actually told them I'm not too upset and away for the weekend, so they don't have to go above and beyond.
Communications regulators. Only for us evil "socialist" countries.
Estonia?
I think Telstra in Australia has done a similar things in the past too.
Funnily enough, I tried this once when my Internet (shitfinity) went out for two days. I asked the online chat rep if I could be reimbursed for the outage. They replied with, "due to the outage, we will be crediting (128.99/30*2)=$8.60 to your account." With the math included and everything. They probably have a lot of people trying to get a free month out of a few hours without service and just started doing that, haha. I couldn't be mad.
It's hard not to respect companies with extremely accurate accounting.
Most ISPs will do the same, prorating. The vast majority of customers never ask for a credit.
We're very sorry, but not in a way that affects our bottom line, so, ya know... deal with it?
My sister sent this to me because she's on AT&T and I was like holy shit this is even worse than not saying anything at all. All this says is " We fucked up and we're not going to do anything about it"
Yeah. That's kind of the point.
They want you to know that they know that you suffered "inconvenience" from the issue. That's literally all. Basically "we're sorry if you're unhappy about it."
It’s super weird. Me and my coworkers all have AT&T, and none of their phones worked and mine worked perfectly the whole day.
Since we can make conspiracy out of anything let me ask.
Do they have tic tok and do you have tic tok? Did you shower the morning of said outage?
I’ve never had TikTok, and i showered.
But I’m not saying it from a conspiracy angle, I’m viewing it from a huh, technology is weird sometimes angle. Or more like, I want to understand why from a technical standpoint.
There you go. It's the tiktok. Conspiracy solved.
Btw I'm just fuckin with you. I'm joking since everything tends to end up as a conspiracy with people.
Oh, so it was the shower, then?
Well, I don’t have TikTok and I didn’t shower, still worked just fine.
But you are not their coworker. Man, this conspiracy is getting more complex by the minute!
The plot thickens. Please make it stop!
Was your shower vaccinated?
No no, I dont have TikTok and I showered and mine was fine, too. You're on to something. Did you try showing this to a politician without a platform?
Not yet.
You too? Where i live, I had the only working ATT phone between the local government & my job
Do you have android or Apple? I was the only one with an Apple. Not saying they’re better, I’m just trying so see if there was a difference or if it was a software thing
It was an apple as well. As well as the school board i was assisting and my company too.
The only difference i could think of is that i never turn off this device, like ever (my personal phone is android)
Is you phone on 5G? I only ask because mine isn't 5G capable (it is, but I haven't flashed the US modems yet cause lazy), and I didn't have a lick of downtime that day.
No
With that I'm leaning toward the solar flare theory and it affecting 5G systems
Edit: nvm, at&t just admitted they fucked up
I literally just got this message like 5 minutes ago. They are so sorry apparently, and apparently it has prompted me to start shopping other carriers. Funny how that works
good luck trying to get rid of at&t. took my gf literally hours and multiple days to get out of their stupid ass contract
They might be asshats but Verizon didn't go and doesn't go down.
How much of a price increase comes with this apology?
mewhile here i lost internet for a day oragne give me 200gbs of data for free on my phone.
That seal is going in the stew. 👩 👊🦭
Apologize to me with money.
Yuk.
Meaningless boilerplate corporate-speak apology.
It's only designed to satiate the clients enough that they don't switch providers (if such an option even exists), and don't demand credits for the outage. Some people just want their feelings acknowledged, so a nontrivial number of people will hear this and take no further action.
It's a meaningless gesture otherwise. The corporate equivalent of "I'm sorry you feel that way".
It really should be the guy rubbing his nipples from "Informative Murder Porn"
AT&T bought time warner a few years ago.
That was Charter/ Spectrum. Verizon TRIED to buy them (Charter), but they turned them down. I'll edit and link in a second:
"On May 18, 2016, Charter finalized acquisition of Time Warner Cable and its sister company Bright House Networks, making it the third-largest pay television service in the United States."
I worked there, and we had people from Time Warner. It's on Wikipedia, too.
AT&T is the king of LA, they're actually kind of dying. Cox has a strangle hold on San Diego. Spectrum/ Charter is everything in-between. They've PAIRED with Verizon to use their towers to extend their internet networks to rural areas. They also paired with Comcast to fight Roku, with a device called "Zumo". It's all moving towards wireless internet for everything, except if you're a gamer or work from home.
...club that seal, it's a collaborator.
Stop clubbing baby seals, they're not good at dancing anyways.
Wasn’t there also a report today (I think) about an unusual level of sunspot activity? Without digging into it, I think I sort of just assumed they were related.
I have AT&T fiber and a Verizon iPhone and I didn’t notice disruptions on either. My partner has an AT&T iPhone and didn’t notice any issues.
They are absolutely unrelated. If sunspot activity was significant enough, it would've affected more than just the one company.
Sure, unless there was a correlation between the technologies deployed by the individual companies and their vulnerabilities.
I’m not saying there is in this case, but it’s a phenomenon we see all the time in systems ranging from technological to immunological. When network (social, computer, whatever) connect systems with correlated vulnerabilities, there can be cascading failures that do not spread outside those networks. It’s been so long (over 30 years) since I’ve even thought about RF and related systems that I have no idea what specific or proprietary technologies the major companies have, so I just shrugged it off as I was unaffected, and penciled in that there may have been a correlation with solar activity.
I acknowledge your reasoning, it's just still quite a stretch to apply it to this particular scenario. We can apply Occam's Razor here. What's more likely? The company was using a completely unique infrastructure that was affected by rare solar phenomena? Or the company did something themselves (like push a faulty update as already referenced in news) that screwed themselves over?
Wasn't that from a solar flare?
Yes, one of those flares that picks off only certain brands of cell phone networks.
It was DNS, because it is always DNS.
I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn't the problem and he basically refused to help anymore so I hung up on him.
The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.
Just let them follow the script. Tell them you restarted the router. ffs, don't act like the minimum wage people answering the phone (or chat) are supposed to give a shit. Play along or you're not going to get any help.
Yup. They're just doing their job the way they're supposed to so they don't get fired and can afford crazy shit like food or a roof over their head. We shouldn't make it any harder for them if we can reasonably help it.
I usually just do whatever they ask again anyway, even though I already tried it all before I called, because I wouldn't be surprised if I just fucked up or had a brain fart or something, lol. Plus it doesn't usually take much effort to just reset my router again or whatever.
Nah, it finally came out that it was due to some work they were doing that caused it. I wonder who got fired for that blunder. Wouldn't want to be that guy...
If they were sorry they should figure out the downtime and pay prorated rates back to every affected customer.
“We’re not that sorry lol” -AT&T
When my internet goes down, my provider unlimits my phone so I can hotspot the house through 5G still. If I go out, the modem switches to a backup 4G they unlimit too. If it takes a few days, they start throwing the refunds or free month at me. I've actually told them I'm not too upset and away for the weekend, so they don't have to go above and beyond.
Communications regulators. Only for us evil "socialist" countries.
Estonia?
I think Telstra in Australia has done a similar things in the past too.
Funnily enough, I tried this once when my Internet (shitfinity) went out for two days. I asked the online chat rep if I could be reimbursed for the outage. They replied with, "due to the outage, we will be crediting (128.99/30*2)=$8.60 to your account." With the math included and everything. They probably have a lot of people trying to get a free month out of a few hours without service and just started doing that, haha. I couldn't be mad.
It's hard not to respect companies with extremely accurate accounting.
Most ISPs will do the same, prorating. The vast majority of customers never ask for a credit.
We're very sorry, but not in a way that affects our bottom line, so, ya know... deal with it?
Was looking for this. Didn’t get disappointed.
My sister sent this to me because she's on AT&T and I was like holy shit this is even worse than not saying anything at all. All this says is " We fucked up and we're not going to do anything about it"
Yeah. That's kind of the point.
They want you to know that they know that you suffered "inconvenience" from the issue. That's literally all. Basically "we're sorry if you're unhappy about it."
It’s super weird. Me and my coworkers all have AT&T, and none of their phones worked and mine worked perfectly the whole day.
Since we can make conspiracy out of anything let me ask.
Do they have tic tok and do you have tic tok? Did you shower the morning of said outage?
I’ve never had TikTok, and i showered.
But I’m not saying it from a conspiracy angle, I’m viewing it from a huh, technology is weird sometimes angle. Or more like, I want to understand why from a technical standpoint.
There you go. It's the tiktok. Conspiracy solved.
Btw I'm just fuckin with you. I'm joking since everything tends to end up as a conspiracy with people.
Oh, so it was the shower, then?
Well, I don’t have TikTok and I didn’t shower, still worked just fine.
But you are not their coworker. Man, this conspiracy is getting more complex by the minute!
The plot thickens. Please make it stop!
Was your shower vaccinated?
No no, I dont have TikTok and I showered and mine was fine, too. You're on to something. Did you try showing this to a politician without a platform?
Not yet.
You too? Where i live, I had the only working ATT phone between the local government & my job
Do you have android or Apple? I was the only one with an Apple. Not saying they’re better, I’m just trying so see if there was a difference or if it was a software thing
It was an apple as well. As well as the school board i was assisting and my company too.
The only difference i could think of is that i never turn off this device, like ever (my personal phone is android)
Is you phone on 5G? I only ask because mine isn't 5G capable (it is, but I haven't flashed the US modems yet cause lazy), and I didn't have a lick of downtime that day.
No
With that I'm leaning toward the solar flare theory and it affecting 5G systemsEdit: nvm, at&t just admitted they fucked up
I literally just got this message like 5 minutes ago. They are so sorry apparently, and apparently it has prompted me to start shopping other carriers. Funny how that works
good luck trying to get rid of at&t. took my gf literally hours and multiple days to get out of their stupid ass contract
They might be asshats but Verizon didn't go and doesn't go down.
How much of a price increase comes with this apology?
mewhile here i lost internet for a day oragne give me 200gbs of data for free on my phone.
That seal is going in the stew. 👩 👊🦭
Apologize to me with money.
Yuk.
Meaningless boilerplate corporate-speak apology.
It's only designed to satiate the clients enough that they don't switch providers (if such an option even exists), and don't demand credits for the outage. Some people just want their feelings acknowledged, so a nontrivial number of people will hear this and take no further action.
It's a meaningless gesture otherwise. The corporate equivalent of "I'm sorry you feel that way".
It really should be the guy rubbing his nipples from "Informative Murder Porn"
AT&T bought time warner a few years ago.
That was Charter/ Spectrum. Verizon TRIED to buy them (Charter), but they turned them down. I'll edit and link in a second:
"On May 18, 2016, Charter finalized acquisition of Time Warner Cable and its sister company Bright House Networks, making it the third-largest pay television service in the United States."
I worked there, and we had people from Time Warner. It's on Wikipedia, too.
https://en.m.wikipedia.org/wiki/Charter_Communications
AT&T is the king of LA, they're actually kind of dying. Cox has a strangle hold on San Diego. Spectrum/ Charter is everything in-between. They've PAIRED with Verizon to use their towers to extend their internet networks to rural areas. They also paired with Comcast to fight Roku, with a device called "Zumo". It's all moving towards wireless internet for everything, except if you're a gamer or work from home.
...club that seal, it's a collaborator.
Stop clubbing baby seals, they're not good at dancing anyways.
Wasn’t there also a report today (I think) about an unusual level of sunspot activity? Without digging into it, I think I sort of just assumed they were related.
I have AT&T fiber and a Verizon iPhone and I didn’t notice disruptions on either. My partner has an AT&T iPhone and didn’t notice any issues.
They are absolutely unrelated. If sunspot activity was significant enough, it would've affected more than just the one company.
Sure, unless there was a correlation between the technologies deployed by the individual companies and their vulnerabilities.
I’m not saying there is in this case, but it’s a phenomenon we see all the time in systems ranging from technological to immunological. When network (social, computer, whatever) connect systems with correlated vulnerabilities, there can be cascading failures that do not spread outside those networks. It’s been so long (over 30 years) since I’ve even thought about RF and related systems that I have no idea what specific or proprietary technologies the major companies have, so I just shrugged it off as I was unaffected, and penciled in that there may have been a correlation with solar activity.
I acknowledge your reasoning, it's just still quite a stretch to apply it to this particular scenario. We can apply Occam's Razor here. What's more likely? The company was using a completely unique infrastructure that was affected by rare solar phenomena? Or the company did something themselves (like push a faulty update as already referenced in news) that screwed themselves over?
Wasn't that from a solar flare?
Yes, one of those flares that picks off only certain brands of cell phone networks.
It was DNS, because it is always DNS.
I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn't the problem and he basically refused to help anymore so I hung up on him.
The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.
Just let them follow the script. Tell them you restarted the router. ffs, don't act like the minimum wage people answering the phone (or chat) are supposed to give a shit. Play along or you're not going to get any help.
Yup. They're just doing their job the way they're supposed to so they don't get fired and can afford crazy shit like food or a roof over their head. We shouldn't make it any harder for them if we can reasonably help it.
I usually just do whatever they ask again anyway, even though I already tried it all before I called, because I wouldn't be surprised if I just fucked up or had a brain fart or something, lol. Plus it doesn't usually take much effort to just reset my router again or whatever.
Nah, it finally came out that it was due to some work they were doing that caused it. I wonder who got fired for that blunder. Wouldn't want to be that guy...