T-Mobile, AT&T oppose unlocking rule, claim locked phones are good for users

return2ozma@lemmy.world to Technology@lemmy.world – 504 points –
T-Mobile, AT&T oppose unlocking rule, claim locked phones are good for users
arstechnica.com
96

"Taking away peoples freedom is whats best for users! It's the American way!"

The FCC is the one taking away people’s freedom here, by preventing users from entering the kind of contract that T-Mobile and AT&T are offering.

Consenting adults are happy to sign up on those terms, and the FCC is proposing to prevent that arrangement.

The carriers make an excellent point that without that lock-in, the sale of the phone is less valuable to them. This means they won’t be able to offer the heavy subsidies on phones any longer.

This is the government preventing contracts between consenting adults. The government is reducing freedom here.

So the story is 'if they have to be unlocked, we can't offer discounts on the phones'.

Okay fine but uh, the last time I used a post-paid subsidized phone, I signed a contract. That stipulated how much I'd pay for however many months, and what the early cancellation fee was, as well as what the required buy-out for the phone was if I left early.

In what way is that insufficient to ensure that a customer spends the money to justify the subsidy?

It's just a lie. I don't think it's meant to hold up to scrutiny, it's just meant to be repeated.

That's exactly right. Users will have to purchase phones on credit like we do for every other major (and sometimes minor) purchase. This doesn't change the relationship between carriers and their customers at all. It only changes their accounting.

Accounting is a relationship. When the government prevents a specific type of relationship — one consenting adults are regularly choosing to enter — the result is a change in relationships.

Bonus points: In Germany all phones come unlocked, regardless if you get them with a contract or not, and we still get much better discounts on the phones than in America.

Often times the total cost of the 24 month contract ends up being cheaper than buying the phone without a contract, so you essentially end up with a free phone plan

So, what does it take to emigrate to Germany? Asking for a friend...

If you are from the US it will be pretty easy to get German citizenship, but you absolutely have to learn German to live here, since most older people here don't speak English

Nono that wasn’t a service contract, it was a payment plan on the phone. And you can’t cancel the service until you pay off the phone.

It’s different…. Really….

Yes you signed a contract. That contract has a certain value to it, and that value offsets the cost to them of the phone.

On your side, the fact that this contract came with a subsidized phone made it worth it to you.

What the carriers are saying is that this set of interrelated contracts won’t be available, and so these terms won’t be worthwhile to the parties involved, leading to a change in future contracts. Namely, the service contracts will have to be more expensive to them, which will make them less valuable to you, which will make them less likely to happen.

This is not me defending any telecom, but locking subsidized phones during the contract period, is one of the only reasonably legitimate use cases for carrier locking.

And the reason is simple, fraud. Carrier locked phones that have been reported for fraud/nonpayment, can't be used off network. It doesn't help recover the cost for the carrier, but it does deter that type of fraud.

Whereas unlocked phones can just be taken to another network, which means they're resale value is worth the effort to steal in the first place.

Now, all that is true, but that doesn't mean I'm in favor of it, or that telecoms have ever made unlocking fully paid phones easy, they haven't, so fuck them.

And before anyone points it out, yes, I'm aware locked phones still have have value for fraud, but that fraud typically has a higher threshold for entry, as it involves having the contacts who can leverage overseas black markets.

Not even unlocked phones can be used on another (us) carrier if reported stolen, all IMEIs associated with the device are blacklisted across all legal carriers in the country.

No, they are not. Blacklists are per carrier, at least when dealing with American primary carriers, and not MVNOs.

No, it's nationwide, all carriers and mvnos are signed on to the US Block Status since IMEI became standard. It's a separate list from the global GSMA and not all carriers in the US report to the GSMA like they should,but if a device is reported lost or stolen in the US it cannot be activated by a US carrier until resolved.

Except I have used unlocked IMEI blacklisted devices on different carriers, so if one exists in theory, it doesn't appear to be there in practice.

Depending on what state you're in, you admitted to fraud or possession of stolen goods, so maybe don't admit that. That aside yeah some carriers can fail to submit to the US Block Status but generally those instances are rare given the activating carrier can be legally liable.

I'm not admitting to any crime. There are other ways to come into possession of blacklisted IMEI devices, and other ways for them to become blacklisted that don't involve either of those scenarios.

Why don't you go pull up all those FCC fines leveied on carriers for activating blacklisted phones.

"Narcissistic domestic abuser claims the exit doors that are locked from both sides are just for the protection of their spouse and its in their best interest to be secure"

For my past 3 phones I just bought straight from the manufacturer.

I recommend it and hope phone unlocking gets pushed through despite their whining

I've done this almost from the very beginning (back in the 90s) and always had very small mobile communications costs because I could easilly change providers and plans and even do things like use a local SIM card whilst abroad to avoid roaming costs.

I haven't financed a phone since 2008. I copped a fee for ending a 24 month contract a day early.

I just buy a cheap outright handset, flash a community ROM and avoid everything my telco offers past a $20 basic service. Handsets with community support go for years past what the manufacturers support.

Is there a technical term for when a company or corporation makes a statement that is a blatant bad faith argument like that?

If none exists, I'd call it "Corporate massturbation". Because they're trying to jerk everyone off.

Edit Here's another one: "Corporate Anal Ostriching." Because they're shoving their heads up their own asses

It's always the same argument. "This objectively bad thing for consumers is actually good for consumers because it allows us to offer a lower price!"

No, dipshits, you are choosing to make your product shittier than necessary and charging customers to undo your shittery. That's not some external thing, it's something that you chose.

Locked phones should just be straight up illegal. It creates so much e-waste and is utterly ridiculous

Missing in this thread, courts are not known for their technological literacy. So companies just lie to them. Like, all the time. This isn't meant to withstand consumer scrutiny.

isnt lying to court felony?

Yeah but you have to get caught lying. And the courts aren't very literate with tech and economic stuff. You'd basically need to create a memo that says, "lol we lied!"

someone should try to inform relevant courts about technical things, no idea how but those corporations shouldnt be allowed to get away with crime

You'd be interested in groups like the EFF and Amicus briefs.

Are you suggesting that there are some lies involved in this? If so, you shouid be specific about which lies you’re referring to. Without the specifics this just seems like FUD.

The idea that locking phones is good for customers is a great example.

Locked phones are what led me into the rabbit hole of purchasing phones from manufacturer, since the carriers not only lock phones but hobble the OS.

It did mean understanding what was necessary for a phone to qualify for given carriers, but I can tech when I need to, and I tech for my friends when they need it.

In 2024, T Mobile and AT&T (and Verizon) have all demonstrated they do not engage in good faith commerce, and so right now they're being sniveling little shits (quote me please) because the FCC and DoC are escaping regulatory capture.

That is to say, the end users are tired of their shit. Apple and Google, too.

My T-Mobile phone that's been unlocked and moved over to Google Fi has the T-Mobile image whenever you start up the phone. I'll only buy phones directly from the manufacturer now.

You'd have to flash new firmware for that to change. In the old days each phone was carrier specific and had to have the exact right firmware but now they're fairly generic and are cross compatible (do your own research). You could check XDA Developers for the process.

Thats basically just an image file you can replace. If the phone is rooted, there are tools to switch the image to whatever you want.

And if it's not rooted, you said it was unlocked; Feel free to root it.

"Rabbit hole"? Isn't it as easy as just not going to a carrier's store for it?

We always bought from generic tech stores, almost always big chain ones - never got a carrier-locked device. Is it different in the US?

A lot of the big tech stores here in the US have separate counters for each of the major mobile carriers, and sell devices that are locked into those contracts. You can sometimes get unlocked phones from big tech stores, but most of what they carry is locked to a carrier.

If you get phones from the manufacturer they're not labeled compatible with AT&T so much as that they have access to specific radio ranges and are controlled either by soft-stored codes or by a SIM card, and I'd buy the sim card from the service, and then stick it in my phone. The Sony I had for a while was compatible with both the T-Mobile and AT&T ranges, and I used a third party service that was an el-cheapo front for T-Mobile.

T-Mobile wanted me to pay extra for hot-spot use, but I got around that with software, which is like hacking the subscription seat warmers on your BMW.

Curiously, Apple phones will lock themselves (or did for a while... is it better now?) based on what service you initially connected them to, and you have to (had to, I hope) get their permission and pay fees to unlock it again.

The telecommunication companies are an oligopoly, so like a legal cartel, so they pull a lot of bullshit that we end users have to suffer. But it means I feel not a jot of guilt when I hack the hell out of it to extract services I didn't pay for, since it's all a grift anyway.

Question: I bought my phone unlocked several years ago. I have AT&T. But apparently, because I didn't buy it from AT&T, my visual voicemail refuses to work

I've tried and given up several times to fix it, and it's not a huge deal; I just miss being able to check my voicemail without calling it.

Do you happen to know anything about this? Every "fix" I've found has failed so far

Sadly, I don't know enough about it to give you advice. Every time I switched phones or services, I had to twaddle with the settings until I could get features (commonly MMS, or SMS with media) so that they worked properly. If AT&T is actually blocking you out for refusing to use an AT&T phone, the trick would be to get the phone to pretend it's an AT&T phone, then way Firefox can pretend it's Chrome when it needs to.

But I don't know the specifics.

What exactly is “good faith commerce”?

That doesn’t seem to register as a coherent concept, considering good faith has to do with considering the whole of the interaction instead of one’s own side, and business is when each person handles only their own side of the equation.

Seems like an empty phrase to me, unless you can enlighten me.

Never buy a phone from your carrier, they will do some evil shit to try and force you to stay

It was probably incompetence more than malice but T-Mobile customer service incorrectly told me multiple times that I was not allowed to pay off my phone balance early to unlock it. I'm on US Mobile now and I'll never go back to postpaid.

With Deutsche Telekom, never attribute to incompetence that which can be attributed to greed.

Near monopolies say monopolistic behavior is good for you and does not only benefit them. More bullshit at 11.

You know what the difference between a near monopoly and an actual monopoly is?

In one scenario there’s competition and in the other one there’s not. Basically one’s a monopoly and the other isn’t.

If near monopolies agree to rules sets with one another, they can effectively monopolize. That's why there are regulations in place to prevent that behavior but we're consistently seeing the lack of enforcement of those rules. Sure there are still other telecoms other than these two, but in the US each of the major telecoms are guilty of this sort of behavior, and while phone unlock is allowed they create unnecessary barriers to make it more difficult for consumers to do this, at the benefit of themselves. It's similar malicious compliance to providing an ability to cancel a subscription but making it difficult to do so for consumers so they give up trying.

Ohh look a corpo has opinions about your property 🤡

Remember that nextime you pay for a subscription

What year is it? Locked devices have been illegal in Quebec for, like, ever.

That's such bullshit. Locked phones are like google accounts. At the end of the 2 years of owning it supposedly, you end up with all this shit you accumulated and no way to save it anywhere practically.

Meanwhile Verizon has already been unlocking after 6 months

Meanwhile in Canada it is illegal to sell locked phones, and if someone comes into possession of a locked phone (say from before it was made illegal) they can contact the carrier and the carrier must unlock it free of charge.

But if we unlock your phones from the start we lose control over you :( pwease

It's weird to see T-mobile taking this stance. I switched to them years ago because they were one of the few that supported unlocked phones, and even offered them for sale. Their policies might have changed on this, but I just bought an unlocked phone off Ebay this Summer and all I needed to do was pop my sim card into the new device. Hell I had to specifically install the visual voicemail app because there wasn't any bloatware on the phone when I got it. So I guess I'm not following what their complaint is about?

Every carrier lets you use an unlocked phone on their network

T-Mobile no longer lets you buy unlocked phones from them

That's a shame to hear, but yeah they've certainly changed since I signed on. Not that I expect any other to be better at this point.

I remember their "Uncarrier" slogan and how they were doing things very differently from the big providers and even led to them doing away with contracts and such.

Newsflash: T-Mobile is a big provider. They took some standard European practices, also technology, and then pretended to be a small scrappy startup in the US until they had enough of a customer base to return to their usual monopolistic ways.

The only thing that keeps them half-way in check over here is forced unbundling: If you have network infrastructure you need to let other providers use it, at regulated prices. Which is really necessary as they inherited every single landline in the country from the old state monopoly.

Be glad that the postal service got broken up into telecoms, postal/parcel and banking before getting privatised if it hadn't it would be an absolute scourge on the world. Imagine them cross-financing such market takeovers with the additional resources from the largest logistics company in the world (DHL). Banking sector is less impressive right now Deutsche Bank doesn't know what to do with it. I have no idea why they even bother, they don't care about end-consumer banking there's no money in that.

The US peasant is not tech savy enough to do what you do, they end up in some lop sided contract with a corpo parasite that attempts to make their lives uncomfortable.

“T-Mobile claims that with a 60-day unlocking rule, "consumers risk losing access to the benefits of free or heavily subsidized handsets because the proposal would force providers to reduce the line-up of their most compelling handset offers."

I’m I stupid or are they threatening to arbitrarily raise prices for no reason other than spite?

Also wtf is a “handset”?

  1. "Handset" is obfuscating legalese to refer to a cell phone in a way intending to distance the meaning of the word from the thing that the old and technologically illiterate people who rule on this use every day.

  2. I'm no fan of their strategy, but cell phone providers have claimed for a long time that filling your phone with unremovable bloatware causes the overall price to decrease. Their argument is most likely that they will have to charge more once the propagators of that bloatware realize that they can no longer force it on people and wedge that as a reason to pay less to carriers.

  3. The reality is that cell phones are priced based on what people will buy anyway and carriers pocket as much of the money as they can that third parties pay them for their bloatware. Ultimately because of that this ruling hurts their bottom line, but the above reasoning gives plausible deniability in the face of the law as it is interpreted by old technologically illiterate lawmakers

I install alternative firmware, so no sale for you.

This is talking about carrier locked phones, not locked bootloaders.

How does that work? Based on imei perhaps? Does spoofing that not do the trick?

Carrier lock is on the phone, not the network. You need to enter a code to disable it. There are 3rd party services that you give your IMEI and pay, and they have a way of finding the code. I'm not certain on the details.

They shouldn't be locked at all. If the phone is included with the contract, it probably requires you to pay it off if you cancel early anyways.

They aggressively buy spin off services to ensure a locked market as well.

Cricket wireless was a on AT&T network provider that outshined AT&T because it allowed any device + better prices.

So naturally they bought them out and shutdown the any allowed devices to force you into buying a carrier phone to ensure your device will be locked.

Why does that even matter? Currently, if you have a locked phone and switch carriers, you have to buy an entirely new phone anyways.

At least this way, a user can pay once, and then hop around carriers depending on what's cheap.

Also there's no shot that locking users to phones costs that much because the unlocked version of a phone is only like 15-20% more expensive. Since when did you ever get a 70% discount on the MSRP of a phone for buying it locked??? They're straight ass lying lmao

That’s the problem. You have to buy a brand new phone because your phone is locked. With this law if you bought your phone outright you could switch carriers within 2 months if you found a better deal and still keep your phone. Can’t currently do that in the US.

And the whole locking cost is made up. It’s simple to make a phone “unlocked”. The cost in inflated on purpose to create a need so they can offer locked at a discount.

... My comment wasn't disagreeing with you? Sorry it was probably worded goofy lmao

Fuck the lot of them. Shop around for the best deal that doesn’t try to screw you over.

the term is MVNO, thats where you want to shop, folks. bring your own device too.

deny the parasite them profits.

For real. And they’re cheaper too.

I pay around $300 annually for unlimited data?