'Our long-term objective is to make printing a subscription' says HP CEO gunning for 2024's Worst Person of the Year award | Not satisfied with merely bricking printers, HP now wants to own them al...

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'Our long-term objective is to make printing a subscription' says HP CEO gunning for 2024's Worst Person of the Year award
pcgamer.com

'Our long-term objective is to make printing a subscription' says HP CEO gunning for 2024's Worst Person of the Year award | Not satisfied with merely bricking printers, HP now wants to own them al...::It was only the other day we reported how HP has been slapped with a lawsuit in response to measures that disable its printers when fitted with a third-party ink cartridge. Now the company's CEO,

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I will thank him for his honesty and straight forward communication. I now know never to buy an HP printer.

I have a Brother laserjet I got on Amazon for $70 10 years ago. I print on it occasionally, and it always works. That thing has never needed new toner. It never jams. It just keeps going. Highly recommend finding a basic laserjet model from that brand.

I, too, love my old Brother laser printer. Their website is absolute garbage though. I don't know what they did to it, but it is just slow as hell.

Definitely spend the extra $10 for duplex printing or regret it for the rest of your life.

(Seriously, why even make non-diplex printers?)

My guess would be someone who doesn't know React well made it. I don't know React well and I've made some atrocities. You forget to wrap one statement in useEffect and it's all over.

Companies can change. I have a HP LaserJet 6P that I use with a LPT-to-USB adapter. That thing still works fine. From that anecdote I could also highly recommend HP. But that printer is now 25 years old or so and the company changed a lot since then.

Brother could have changed in those 10 years. Or it could change in 10 more years.

I'll go one step further and never buy another HP product of any kind!

Just happened today:

Employee asks for toner for an aging HP Laserjet printer since it’s out. I look it up and it’s $198 for black (it’s not a color laser). I immediately looked up a Brother laser with an ADF scanner/copier and it was $199. High Yield Toner is $15 without a chip from a reputable 3rd party. Office is getting a new Brother printer delivered tomorrow and it’ll work 100x better.

HP, this is how you kill your printer division. Short sighted idiots.

Was that HP Laserjet unable to use 3rd party toner?

Too many disagreements about whether it worked or not in the reviews to spend a minimum of $99 on it.

Ah, that makes sense. I've only used the really old ones but I imagine that they've made it harder to do this on more recent models.

HP has absolutely lost their minds and misread consumers, even business consumers. They’ve absolutely made things near impossible to use 3rd party supplies. I mean, they want to go full subscription model so you’re paying monthly to use a piece of sub-par hardware you bought. They still think they don’t have competition and haven’t realized Brother and others like Lexmark have surpassed them in the enterprise world.

Oh and we got the printer delivered and it was up and printing in about 5 min. That included me inputting the WiFi password using the up and down arrows and ok button. Brother’s still got it.

Legit question like I bought an Epson tank printer. I don't use cartridges. I don't use anything with HP on it right? So if they decide that they want to screw you over but they're not a monopoly, wouldn't we just go elsewhere? How is this a win for them? I just feel like they're digging a hole for themselves

No?

Epson is only marginally better with the Ecotank, the components are dated to fail within 2 years after the warranty. That being said, they're second best to Brother because they actually price ink fairly.

I’m guessing he’s leaning on brand power and the exec thinks he can convince the shareholders because subscription is guaranteed income. He’s probably assuming the other big printer companies will follow suit and offer the same kind of service. In the end it won’t last and it will kill their printer business once everyone wises up to the fact that there is, at least, one better alternative. My office staff now won’t buy anything else they’ve been so impressed with the reliability and ease of use of the Brother I got a month ago to start replacing their old equipment. Word of mouth and shared experiences are still very much alive, and that’s his misstep.

Of course, he probably doesn’t care since he has a golden parachute and this will keep making him money in the short term.

My inkjet hp started to throw error codes at me last month.

I bought a refurbished brother laser printer and that thing is awesome

You can do even better buying plain old used instead of refurbished.

I got a pair of MFC-9340CDWs -- with duplex and color -- off Craigslist for like $50 each a couple of years ago (one to use, and one as a spare). Even if I have to buy a new fuser relatively soon because the ones in both of them are almost worn out, it's still an incredible deal.

Yeah, their refurbs are great if you can get one before they sell out. That’s how I scored my first Brother for $99. Thing is a champ at home.

Yeah I acted quick, instead of 249 new it was $179 refurbished

High Yield Toner is $15 without a chip from a reputable 3rd party.

What are some reputable toner companies? I just ordered some E-Z Ink brand toner for my Brother printer, and I'd like to know if I should cancel it and go with a different brand instead.

EZ Ink is who we use at home and it works exactly like the OEM stuff.

Why would anyone buy such a printer? You could just go to a print shop at that point. Though honestly that’s already what I do so maybe it’s for the hikikomori or something. I don’t know why the home printer still exists in this day and age.

If I'm expected to pay a subscription that means every single aspect of the experience has to be outsourced to HP. And I'm including set up, cleaning and maintenance, consumables, and sending a man out to clear my paper jams for me, too. That's how it works at the print shop -- I put in money, they hand me prints completed to my specifications. Whatever happens in between those two events is not my problem.

But of course that won't be the case, so they can fuck off.

This is relatively common in the office world. Lease the copier/printer and it comes with free maintenance or replacement. Complete overkill for home printers though.

Why would that be overkill? I lease my car and it comes with a reactive and planned service contract included. If HP wants to make people rent their printers, they'll have to make it attractive to do so or lose a huge percentage of their home printer business.

I use my printer roughly twice a year. What exactly would I be getting out of this situation that warrants a monthly fee? Especially on a laser printer I could replace for like $150. It would economically make more sense to just replace the printer than deal with a service visit or shipping it out for repair.

Or go-to your local library, ours charges an exorbitant fee of a penny/page and gives $2 for printing for free for new library card holders lmao

Shit I forgot libraries offer this service. Even better.

Libraries are fuckin rad. Everyone should go to their local library if they exist locally. Just going in and out the door helps their counts.

My local library has a maker space with a few 3d printers and a laser cutter you can book time on. It's pretty sweet (if you can find a time slot).

I don’t know why the home printer still exists in this day and age.

Legal shit.

And financial shit, and tickets, and coupons, and recipes, and templates, and manuals, and ...

For when I need to run off a new character sheet right now.

I have a few edge cases where a printer is nice to have and I don't need the quality of a print shop, I find proofreading documents to be a lot easier on a physical paper easier than a screen and I can mark changes, and when I'm playing TTRPGs I like to have a printout of my map with enemy locations and notes so that I can place everything on my battle mat the way I intended to without messing with tablets, phones or laptops.

Even with the time it takes for me to drive to the nearest Staples and have them print it (all in all probably an hour long trip), having a cheap printer on hand saves the time and money spent getting a printout after like 2 printouts.

At the end lf the day it's not about the usefulness or obsolescence of the printer. It's about the bullshit subscription services have unnecessarily wormed their way into every aspect of our lives. If I buy something, it's mine, I own it, nobody else should be able to tell me what to do with it, beyond things that are already illegal.

I work from home and print a lot of UPS labels. For personal use I print targets and lots of misc. stuff. Nice to have sort of thing.

Also, it's a B&W laser, and that's a world of difference from inkjet.

I still wouldn't take it on a subscription basis. My last home Laser lasted me ~15 years till the drivers just weren't there anymore and I was mostly using it as a stand to hold other crap on top of it.

Lol, sounds familiar.

My 1996 Lexmark laser just died this year.

I haven't owned an inkjets in 20 years, and won't ever own one again.

"don’t know why the home printer still exists in this day and age"

Really? You are having a tough time imagining why people may want to print things on paper in their homes? I guess you are not alone because the printzone has a page dedicated to education on this topic.

Please visit the printzone https://www.printzone.com.au/help-centre/7-reasons-why-we-still-need-printers/

It’s been close to 5 years since I needed to print something at work. At home, more like 20 years.

I haven't ironed my clothes in 25 years but with the power of imagination I can manage to grasp why other people might want to have an iron in their home.

Oh absolutely. There definitely are valid use cases for printers just like there are valid ways to use an ice pick. If you need to use huge blocks of ice for something, you really want to own your very own ice pick. Other people might not need one as much as you do.

Well, crafts is why I just bought my first 2 inkjets in probably 20 years. Epson Ecotanks - actually make inkjet reasonable. I use it to do prints for heat transfer and for dye sublimation.

Then there's the patterns for people who crochet or knit.

And occasionally forms - like passport renewal forms you have to mail in still for some reason, and you live a 30 minute drive from a printshop so having a B&W laser helps.

That said, I haven't recommended an HP since the 1990s. There's nothing I'm aware of they do better than brother in laser or epson in inkjet for home use (or Xerox in the business market).

Because I need to print at home, that's why it exists.

What an ignorant take. There are people who's life functions differently than yours.

I just replaced my 1996 Lexmark laser. I don't recall ever replacing the toner, perhaps once. It just worked, for 27 years, and I can probably fix it.

I now have a newer wifi b/w laser. Why should I go somewhere to print something? It would take a minimum of 30 minutes to do so, and cost $2-$3. My time is worth more than wasting it on getting something printed.

And wtf is hikki-whatever?

My immediate thought. And no worries about ink drying up and whatever else might break suddenly. Just pay a shop if you want printing as a service.

How much I would love if EU pulled a USB-C on printer ink/toner.

“All printers must be compatible with one of these X possible formats of ink/toner. Lockdown is forbidden too”

Sure the printers would be more expensive but I am sure we would see an incredible improvement in quality and decrease in ink/toner cost

Long time Brother Laser Gang member here, and toner cost is not an issue. Averaged over the last decade it’s cost me like a couple bucks per year.

"This is the ink we use. Everyone use the same ink. Cheaper, easier, better for everyone."

"But sir, that sounds a lot like something Communists would do!"

How much I would love for America to stop letting it's corporations get away with these things so we won't have to wait for the EU

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fuck these goddamn late stage capitalist monsters, they're fucking living caricatures.

Shame this won't pass: https://www.sanders.senate.gov/press-releases/news-sanders-and-colleagues-introduce-legislation-to-combat-corporate-greed-and-end-outrageous-ceo-pay-2/

I wouldn't ever count a Bernie bill out, no matter how unlikely it seems. He has a reputation for getting things passed. His nickname in the Senate is "the amendment king"

The "late stage" part is unnecessary. This is just capitalism working as intended.

Right? This is just deregulated capitalism being really good at extracting wealth from us peons.

  1. Buy Brother, better printers without all this subscription garbage.

  2. How long before an 'open source' printer hots the market and terrifies this idiot CEO?

If he hasn't been scared by Xerox, Brother, and Epson, he won't be scared by a FLOSS printer. At this point, the only people who buy HP printers are those who don't even google it and remember hearing the laserjets were good circa 1995.

Maybe so, but there are people who aren't scared of bears and get mauled to death. If he really is that dumb he won't hear the impending doom.

OkiData makes good business class printers too. The upfront cost is high, but the cost per page is low, so if you're printing high volume then it's cheaper overall.

Keep waiting on open source printers. They are not easy. Even 300dpi monochrome takes a lot of precision, and that's not particularly impressive. Get even smaller and add color mixing? No.

Open source plotter, OTOH, could happen. I think there are some projects out there already.

Greedy rent-seeking garbage humans would make breathing a subscription if they could. And the sad and scary part is that for some reason there are people ready and willing to pay for the Premium Oxygen Subscription Plus with unlimited breaths per day and the Gold Blinking Packaage added for free for the first month ($99.95 after that)...

The irony is that even that satire didn't envision something so cartoonishly evil as a subscription business model.

Just so long as they don't have to think about it, subscriptions are just fine with such people. 🤦‍♂️

And since the CEO said this I will literally never buy an HP product again period

Very happy with my Brother laser printer so far. It just works. Hasn't held my prints hostage for any online ink subscription renewals... yet...

They also just have famously shoddy build quality, with everything they make.

It's simple actually. Don't buy HP products. Even their laptops have huge quality issues and flawed motherboard designs. Their firmware updates are known to brick motherboards. Even if you are under warranty, they won't give you a new board, instead they'll give you a refurbished board. FUCK YOU HP.

That is quite funny, my objective since 20 years ago is to not buy anything with the HP logo.

With each new HP news article I grow more pleased with last year’s decision to ditch HP once and for all and get a Brother.

The Brother just works. Even surprises me in some scenarios where I anticipate lack of support and it comes through anyway. Great printer!

This is why for the one or two times I need to print something a year I just go to the library and pay them $0.10 a page to print something out.

I bought a refurbished laser printer at a garage sale for $30 8 years ago. Still printing off the original toner

My printing has become so incredibly rare that even paying $0.50 per page st a ups/fed ex store is a better deal than having a printer. I'm not even sure the printer my wife insists on keeping is compatible with windows 11, which is basically all our PCs now.

Because of a single printer manufacturer?

Because of basically ALL printer manufacturers. I know people like Brother printers, generally, but why pay something like $60-100 for a printer when you only need to use one a few times a year?

For me the cost savings are pretty huge.

The big difference is convenience. I've got an inexpensive Brother laser printer. It is probably 12 years old now and is as good as the day I bought it. I've only replaced the toner cartridge once or twice. I set it up on my home server so it's available on all of our family devices (well, not the phones). When the kids wake up in the morning and suddenly realize they have to print off their homework for school, it's no problem at all.

At least in the Netherlands, there's a bunch of places you can print including your own school for free.

As little as I print, it would be worth it to me to adapt my 3d printer to function as a plotter.

I go out of my way to eliminate paper wherever possible, so I would rather spend $100 to be able to do something digitally than $50 for a printer.

what a literal fucking psychopath. i mean literally imagine waking up and thinking these things. imagine trying to actively make the world worse like this.

oh yeah i'm trying to make bathrooms a subscription

i'm trying to make food a subscription

i'm trying to make tv a subscription

i'm trying to make clothes a subscription

i cannot wait to live in paradise

i'm trying to make food a subscription

Hello Fresh, Blue Apron, and a few others have entered the chat.

Unfortunately clothes by subscription is also a thing. I'm not sure what the company is, but I heard they'll send you a new outfit every month... It's one of the most wasteful things I've heard of in a while. We have literal mountains of unused clothes and other textile waste sitting in landfills.

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This really doesn't seem like a very good long-term investment. Over time people are printing less, not more.

If you make it difficult to print they'll make the active effort to move away from your product, which is especially bad given the people are moving away from printing in general anyway.

Which is why they have to extract a much as possible from their dimishing customer base that are essentially forced to still use them and this have no real choice.

Except other companies are still in the printer game.

Got a new brother color laser for under 200 a few weeks back.

I don't own a printer because the cost to constantly refill cartrages feels like a subscription already. I just go to the UPS store for the 3 times a year I actually need to print something, on a for-realsies printer that someone else maintains. usually costs less than a dollar every time I go.

I print whole books from the printer at work.

I work at a Starbucks.

Why does Starbucks have a printer?

Because there are administrative tasks to be done in the back office.

The moral of the story is don't buy HP anything. Already trying to replace our large format latex printer from HP over this. Fuck that guy.

Canon understands that selling a printer with a maintenance contract is a viable way to do business...to business.

That's a place where the option is very much appreciated.

This guy is unbelievable. Who the hell would pay a subscription to print? I print maybe once every two months and I have my own company.

And companies that need to print more frequently probably already have some kind of subscription, because there are already printing companies that fill that niche.

Most people shouldn't buy a home printer at all anymore. Unless you're a crafter or work in a field that still uses lots of paper (i.e. law) they're not worth it.

It's a rapidly shrinking market and HP knows there's no saving it so I guess they're following the cable company playbook.

Squeeze your remaining customers as hard as possible before the music stops

There's no reason not to buy a brother or canon if you need a good laser printer to make hard copies of stuff. Not everybody wants to back everything up to the cloud and like hard copies or need it for their business.

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Whyyyyy would you actually say this out loud? We all know it’s a dick move but I’m curious what would possess them to actually broadcast it? Like you’re not supposed say the quiet parts out loud. Right?

because they are mask off, they feel they are owed the money the subs would generate. They feel like they are untouchable because the system protects them

Legit question like I bought an Epson tank printer. I don't use cartridges. I don't use anything with HP on it right? So if they decide that they want to screw you over but they're not a monopoly, wouldn't we just go elsewhere? How is this a win for them? I just feel like they're digging a hole for themselves

No?

Hey another article about the shit-on-fire that is HP printers.

Welcome new wtf-is-this-HP consumers! Be assured that HP has trafficked in bullshit around their printers for many, many years! Today is no fucking different and tomorrow won’t be either.

Feel free to launch your HP printer into the sun, as that's the most enjoyment you’ll ever get out of it. And be sure to watch for the next “Woah, HP printers are fascist garbage” article, due out soon!

PC load letter!? What the fuck does that mean?

Eat shit HP. I will eat bag of dicks before I even think of touching their shitty printers

Does an "open-source printer" exist?

I can't believe there aren't any start-ups out there trying to "disrupt" the printer market.

I can’t believe there aren’t any start-ups out there trying to “disrupt” the printer market

Because in reality, printing is really not needed in most homes given the advent of paperless billing. I was still sneaking my essential documents to the work printer for many years, and even at the height of the pandemic, I was free printing at the library.

HP clearly wants to milk any small businesses for what they have with this, larger companies are already leasing the printers from the OG nickel and dimer: Xerox.

I print a lot of shipping labels from home, but I use an old brother printer with a USB B plug onto old FedEx labels that I bought a ream of almost 20 years ago. When the labels run out or the printer breaks, I will just buy a cheap thermal printer.

As far as I know, there aren't even any Chinese companies trying to enter into this market. Xiaomi has a few high-priced inkjet printers and that's it.

It would be so easy for all of us to come together and "disrupt the market", but we don't. If we collectively get together, like a crowd-funded FOSS alternative, and build this shit ourselves and sell it, that would wreak havoc with the game these leeches play, but we don't.

WHY don't we.

Ive been thinking about this recently. We have essentially done that for 3D printers from the start. We should absolutely do this for 2D printers

You can probably rig an old dot matrix printer to work on modern machines. Convert the serial plug to usb by crimping some cables, and I would bet dollars to donuts that there are drivers out there.

Obligatory Brother Laser Printer comment.

Obligatory "no step brother, that is not where letter sized papers are supposed to go"

I looked into these the other day as my canon inkjet is on its last legs, but it seems any brother laser printer with a comparable featureset now has its own subscription model, and I could be wrong but this is how it seems to work based on my research:

  • You automatically get a trial subscription with the toner you get in these printer models (not sure, I hope it’s opt-in)

  • If you don’t continue the subscription after the trial, the toner cartridges lock and there’s no way to continue using them, even if you renew your subscription later. You have to pay for new toner cartridges.

I bought an Epson ink tank printer because I was so done with cartridges. I'm quite happy with it so far. Always works, never saw any prompts for me to make accounts or install bullcrap software.

With how popular they've been for years, I'd be honestly surprised if they hadn't enshittified. Reddit got a hard on for them like ten years ago.

In fairness, mine is probably even older than that. I think they still sell the basic models. HL-L2305W?

You know how this happens right? Old mid man gets fired, new mid man gets hired- now, how for the new mid man to qualify their own existence? Change something. Improvement! Something to show the boss. But what happens when the product is already solid, when any change made to it worsens its functions? How do you improve a fork? You can't, so instead you start adding shit to it, like better grip, sharper teeth, whatever, and the final product evolves gradually into a monster that is at the same time fork, printer, thermostat, and toilet paper dispenser.

The logical procession and ultimate conclusion of capitalism is this.

If you own a Brother subscription, you can also get coffee packets, and fresh sock subscription as a service! To your door!

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As an IT worker who is regularly subjected to dealing with printers, HP is by far the worst I have to deal with. They are shit from the build quality to the bloated borderline spyware software they push to the awful web interface. If you are considering an HP printer just don’t. It’s a better investment to go buy anything else.

HP, yet another example of how to go from the best to the worst in a decade

No where in there was anything about what the consumer wants or needs. Just theirs

Their cheap. HP lowest end printers were always cheaper then the ink. Customers buy the wireless ink with a subscription and think it's a convenience. It's a scam but it's a scam that works.

Basically now that everyone is poor this is how tech companies will address customer needs: low barrier for every and a subscription.

It's well known that printers are routinely sold at a loss, with the real revenues made from selling replacement ink cartridges.

I don't think that's a sustainable business anymore.

We've been using laser for 16 years now, because ink is expensive, and it doesn't even help much to use it only sparingly, because then the cartridges dry out.
We bought a color laser 10 years ago, and it's still going strong on only the 2nd set of cartridges (original + 1 set purchased). We have very little use for prints now, as all mail is electronic here now, and yes I mean all, even papers that needs to be signed are done electronically now.
So we print maybe 2 sheets average per month, last prints was my wife printing music scores to practice. The ones before that I can't even remember.

People in school basically all levels are turning papers in electronically too. I don't see where a lot of printing is still needed?

Mostly crafts - making custom t-shirts, or bags, and patterns for stuff like crocheting and knitting. But Ink is cheap if you get one of the Ecotanks from Epson - no way to prevent 3rd party ink, and it's a big tank so doesn't seem to dry out anywhere near like tiny cartridges. And 70-100ml of ink per color lasts a while IMO.

But laser makes a lot of sense for documents.

I have printer in my house, that has about 3 years of dust on it. It is not hooked up to my home wifi and I don't even know if it can work. Last Year I only need to print some thing twice. So I just drove down to the fedex kinkos and printed there.

Check out your local library as well. Mine lets you print 2 pages for free each time you go in, and it's super cheap to print more.

I was about to say. My library charges like 20 cents/page or something. Plus they take credit card if you prepay online.

I won't be buying another HP printer, ever.

Me too, so nothing in my life has changed.

I was just considering an HP printer as next. Sure it will be another brand who respect customer choice.

If HP’s competitors are listening to his utterances, they should be all over this with ads saying “no subscriptions or other nonsense in our printers, and never will be”. They could grab much more of the market.

The sad thing is that I bet all the competitors have a room full of suits and ties who are hoping this works out for HP so they too can do it. I can almost guarantee this will turn into a "follow the leader" game.

I haven't purchased a new HP product since my Pavilion in 1998. I own an HP mini PC, but that was second hand. I'll never ever ever buy any of their products ever again.

There are a LOT of such products. I don't touch Sony anything because of the root kit scandal, and their consecutive legal mishaps, and I don't touch ASUS after their lead designers left the company to be taken over by Wall Street, and et cetera. There's becoming fewer honest alternatives to choose from all around. Is this an effect of capitalism, do you think? Could they be correlated somehow?

Part of it is an effect of capitalism. What we're seeing across the tech space is exactly what has happened to retail, airlines, automotive, and even utilities... a company is doing well enough, but the investors want more return for basically doing nothing. Then there's a hostile takeover or shareholder revolt, they install a board that is more compliant with value extraction at any cost to customers and/or their own workers, and presto! You've enshitifacated a company!

Shareholders (at least the big ones) don't care about worker safety or customer satisfaction... this is what happened to Sears. The CEO gutted the company and then took a golden parachute away from the dumpster fire he created.

It is unfortunate that they keep trying to make a subscription out of something that does not have an ongoing infrastructure need at the company’s side.

On the other hand, I wonder how this could affect open source firmware to avoid e-waste. I read a thread about open source firmware for robot vacuums and there will surely be open source (if there is not already) for printers.

It is unfortunate that they keep trying to make a subscription out of something that does not have an ongoing infrastructure need at the company’s side.

It's not just "unfortunate;" it's unethical and abusive and the FTC ought to outlaw it.

The FTC has been in the pocket of the industry forever. Standard fare regulatory capture. There will be blood before we see the change we need.

Then the FTC realizes that their budget comes from yearly taxes, or a citizen's subscription if you prefer.

The FTC provides a service, not a product.

I thought the FTC's budget came from massive industrial interests.

It's just unregulated capitalism. You ought to create your own company and compete.

I've been holding off on buying a new robot vacuum, hoping that the open source ecosystem around it continues to grow. I really want one that can run valetudo which can allow for network controls that are entirely local with no cloud requirement. The downside being that sometimes getting root on the device to install custom firmware requires intruding pretty deep into the hardware or isn't possible at all.

Open source everything. Can't we just straight up crowdfund our own FOSS hardware and sell it at self-cost price? Like a syndicate?

I was going to ask, does anyone know how to put open source software on an HP printer?

Paperless offices and WFH eating their lunch

Why isn't there any competition in the printer space except for Brother? Are printers really that hard to make?

Epson?

This. Ecotank printers are great and even let you print non-standard inks like photo-resist.

Wow, I've never heard of them.

I have an ET-8550 that we bought for printing family photos to scrapbook. It eats ink from bottles instead of cartridges and is happily printing anything I can give it for 2 years now. I print 5-10 coloured pages every 1–2 weeks for a hobby, plus two full photo albums came out of it, and we're still on the first set of ink bottles.

I don't need any wonky software either, it's on the WLAN and Windows just automatically notices it, installs drivers and prints from the OS prompt. Maybe my better half uses their software for the photo printing, IDK.

Got one (WF-2810) at our favorite online retailer monopoly and am pretty happy. The software is ugly and in some places unintuitive but works well, and it allows off-brand inks but "warns" you about them. It also prints relatively slowly (compared to printers of other people) but it really isn't bad and I've had the current cartridges in for the past two years and they still work perfectly after a quick (automatic) refresh. The scanner is ridiculously slow though - I don't mind but I can imagine it annoying some.

Can recommend if you don't print a lot or something!

I'm pretty sure your scanner is scanning at a ridiculously high DPI or something, had this problem with some Epsons and it could be fixed in the software, there are two softwares too, one is scan smart and one is scan 2

Ohhh, really interesting! I'll check that out, thank you very much!

Well their Ecotank printers are pretty popular and in every Walmart.

The problem is profit.

They're selling you the printers at a pretty substantial loss and are making their money back on the consumables.

In a market where people aren't printing very much this turns out to be a lousy business plan.

School's going full digital and businesses going work from home has pushed everyone to stop using paper for everything.

To compete with the current printer manufacturers you'd need to be able to make a printer for about the same price, which means they too would have to make their money back on consumables but the money just isn't there.

I honestly think this is probably the beginning of the end for HP's line of consumer printers. It could also possibly be the end of their line of commercial multifunction printers. They're going to have to give up and walk away from those sectors. If it turns out you don't need to print for school and you don't need to put for work and you don't need to print passes for events, what are we printing for at this point to sign a document and send it back? The market's drying up and honestly no one new wants in

I'm really surprised that someone didn't jump into this space to basically make "the final printer you'll ever want to buy for home/office use".

Sell the printer to make a small profit, support refillable ink, and you'll basically capture 90% of the market. It's not a billion dollar idea, but for a small company it could make millions, even as a Kickstarter type thing between some hardware and device software folks.

Canon? I have one and it was supposedly the cheapest per page in the long run.

Apparently it took so much time and effort to make high DPI print nozzles that it's much more attractive for a company to go and make a 3d printer rather than battle it out in a dying market that's remained a stable distribution of HP, Brother and Epson (and partially Canon).

What are you guys printing?

Crafts projects, often papercraft, handouts for presentations, custom stickers, often shipping labels, etc

This is why I prefer Epson Ecotank printers.

I like the concept, but every time I needed to print, I got to do clean print heads like three times before I could print normally.

So are there instructions out there to build your own printer with, say, a Raspberry Pi or a suitable equivalent?

A printer not so much, but I've seen multiple plotter projects. Basically same tech as a 3d printer with a pen instead of print head.

Which is why all HP brand printers get filtered out of my search results when looking for a new printer. Won't even consider buying one at any price.

I got a cold call from a VAR that deals with HP servers. And I'm like no thank you, I won't work with HP. They asked why and I told them straight up their anti consumer practices.

Laser Printers for the win. The toner can feel expensive but so much better value than inkjet.

I gotta disagree on the expense, at least for B&W. I have an old HP and the cartridges are $20 and print 1,000 pages.

That's double the cost per page versus a good laser printer even when it works right, but inkjet cartridges will dry out and clog if you don't use them for a few days so they rarely work right.

So, they basically want to be a copy shop? Didn't most of the dedicated ones go out of business?

Nowadays, the only thing I find myself printing occasionally are return labels for Amazon RMA on my trusty old Samsung CLP laser printer (which sometime has a mind of its own and starts adding a single grayish streak on the second page onward at random location).

I have a second monochrome laser printer from Brother I purchased 2-3 years ago for a bargain lightning price of $70 thinking of replacing my old "dying" printer, however I exclusively use it to do occasional photocopies and I already have a bunch of TN660 toner for it.

Just waiting for the Samsung to run its course and finally die but it lives on challenging any thoughts I may have to send it to the eco-centre (recycling center in Québec). It is at least maybe 20 years old and the darn thing is stubbornly holding on 😆. At this point I feel like it may last another 20 years. It has indeed been well worth the $300 at the time.

Early on, I experienced so many issues with Lexmark, Epson and HP that I crossed off the companies forever.

Fortunately, I think I lucked out on my current 2 printers that will, hopefully, last me a few more decades.

I used to only recommend that any Brother printer would be better to friends and family, but I came accross information that newer brother printers started to have a chip in their ink/toner cartridges. I am unaware if it is for some nefarious purpose. Hopefully, they understand alienating customers will quickly dissolve all the good will they have accumulated.

Well it's the long term objective of everyone else to put HP out of business.

If possible we should take the signs off their buildings and turn them into works of modern art. We'll let IT departments the world over do the project.

I propose setting fire to barricades of trash and car tires at strategic positions around every major city. I have some other ideas too, PM me.

I like the energy but let's refrain from committing felonies?

But then there's nothing left!!

Sure there is we can help them with a viral marketing campaign. Just imagine an HP sign with a baseball bat stuck in on some random street corner. It's art!

I mean I get that they are established but what exactly is keeping their customers coming back to them? They make printers, there is no magic sauce, I’m sure they’re nice printers, but there are other companies, or someone could start a new printer company. I just can’t fathom why they think they can get away with treating their customers this way and not expect to lose them. Unless there is something I’m missing?

I haven't bought an HP printer in at least 25 years. They used to repeatedly just print jibberish on a few lines and move on to the next page and wouldn't stop until I killed the print job. Canon laser printers are great and you dont need to worry about magenta drying up and preventing you from printing in black and white.

Imagine how reliable printers will finally be. And how long the ink will last before a refill now! /s.

Well at least HP is being honest about it, so I know to never do business with them.

I bet Epson will be next. AUGH

That CEO doesn't even make top 1000 for worst person, that's just naïve to think he ranks up there with Warlords, Dictators, Winnie the Pooh, and the Sackler Family.